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Acqueon Announces AiQ for Microsoft Lync

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New Technology Enables Small and Mid-Size Businesses to Start and Scale Contact Centers Affordably
PRINCETON, N.J. /PRNewswire/ — Acqueon Technologies, a leader in software solutions for the customer collaboration space and a Microsoft Silver Certified Partner, announced today that its flagship product AiQ is now compatible with Microsoft Lync. This innovation will enable small and mid-sized enterprises to affordably transform Lync from an IP PBX system to a complete SIP-based ACD contact center solution. AiQ transforms Microsoft Lync to allow for inbound/outbound dialing, call recording abilities, and multi-channel capabilities such as voice, email, web chat, SMS, fax, and social media.
Microsoft Lync 2010, a unified communication client with instant messaging, meetings, and voice, helps users connect more efficiently and effectively. “Microsoft is delivering on its promise of simplifying Enterprise Communications, and Acqueon is excited to extend that promise with AiQ,” said David Sokoler, Vice President of Product Management for Acqueon. “With AiQ and Microsoft Lync working together, we can simplify the extension of contact center functionality to businesses that may have previously considered this technology out of reach. They will now be able improve their customer service model by increasing access to subject matter experts and achieving greater first call resolution. We’re very excited to see what the future of the Acqueon-Lync collaboration holds.”
AiQ is built on the distinct and deliberate design philosophy of providing Context Awareness, Intuitive Interactions, and ProActive Reach, all with the goal of anchoring customer experiences. Through these design pillars, AiQ is able to incorporate the importance of background information, the logic of call routing, and the strategy of outbound contact in order to strengthen relationships and empower small and medium-sized enterprises to deliver intelligent, efficient, and effective interactions. In addition, AiQ also offers numerous business benefits including adaptability to small business growth, versatility in a multitude of environments, and lower total cost of ownership.
About Acqueon Technologies
Acqueon Technologies Inc. specializes in developing software solutions for the customer collaboration space. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to build better relationships with their customers.
For more information, please visit http://www.acqueon.com or call (888) 946-6878 (North America/Europe) or (91-44) 6108-4800 (APAC/MEA).
Source: Acqueon Technologies Inc.

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September 27, 2012 at 11:17 am

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Innovid Launches First Ever Interactive Video Advertising Solution for Multi-Screen

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BrightRoll becomes first to integrate, enabling uniform execution of iRoll® formats on any device
NEW YORK /PRNewswire/ — Innovid, the technology platform delivering immersive video advertising anywhere, today announced the adoption of its interactive mobile solutions by BrightRoll, the world’s largest provider of digital video advertising solutions. For the first time, advertisers in the U.S, Canada and Europe can create seamless, interactive pre-roll experiences delivered through BrightRoll’s network, across PC’s, smartphones and tablet devices.
(PHOTO: http://photos.prnewswire.com/prnh/20120919/NY76896 )
“In an ever-changing, multi-screen media landscape, marketers must deliver their messages where the audience is, and working with Innovid enables BrightRoll to support brands with a creative solution that can be built once, but applied to all devices,” said Tod Sacerdoti, CEO and founder of BrightRoll. “This integration marks an important milestone in our partnership with Innovid as we continue to push the boundaries of digital video experiences and streamline the creative process.”
Available immediately, marketers can use the same iRoll® video formats on PC and mobile, meeting their marketing goals with a continuous, permission-based solution across devices on the BrightRoll network. Advertisers can now take advantage of iRoll® lean-forward experiences and further capitalize on the contextual power of mobile with features like geolocation and ecommerce among others. Innovid’s interactive mobile video formats can be built in-browser from the iRoll Studio, providing an industry-first authoring path to build HTML5 and Flash versions of an interactive video creative via a single workflow. This significantly reduces the time and complexity for advertisers looking to deliver cross-channel campaigns, essentially letting the technology do the work.
“Innovid believes that technology should break the silos of the multi-screen ‘problem’ and be able to replicate consumers’ viewing habits,” said Zvika Netter, CEO of Innovid. “Brands can now build a single video unit, combine their creative and approval process, and deliver a seamless brand experience across devices. We’re excited to partner with a global leader like BrightRoll that provides brands with the scale needed to connect with consumers everywhere.”
In addition, with PC and mobile units delivered through the same ad server, marketers can truly evaluate the effectiveness of their campaigns on the same analytics platform with consistent metrics that fully gauge cross-media performance.
About Innovid
Innovid delivers immersive advertising anywhere. Founded in 2005, Innovid provides visionary marketers with the tools to create, deliver and measure video campaigns, in any format, on any screen, publisher or ad network. Innovid’s Ad Server was developed to address the issues specific to video ad serving and simplify the process for agencies and marketers. Bringing a new dimension to online video, Innovid’s iRoll reimagines the possibilities for interactive engagement across multiple screens. For more information, visit http://www.Innovid.com.
Source: Innovid

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September 20, 2012 at 4:06 pm

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New Stratus Server Line Bolsters Downtime-fighting Technology with Intel E5 Processor Speed, Power and Performance

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Sixth-gen ftServer systems protect critical applications with uptime reliability greater than 99.999%
MAYNARD, Mass. /PRNewswire/ — In the escalating battle to protect critical business applications against the pains of IT system downtime and data loss, Stratus Technologies today launched an entirely new arsenal of server systems specifically engineered for superior high availability and operational simplicity.
The Stratus® ftServer® family, which extends from entry-level departmental servers to enterprise-class systems, runs Windows 2008 R2, Red Hat Enterprise Linux, and virtualization workloads with less than two minutes of unplanned downtime per year on average in continuous operation. Now in its sixth generation with more than a decade of field-proven uptime reliability, the new ftServer line consists of three highly configurable, Intel Xeon E5 processor-based models that protect critical business operations from outages at prices matched to any IT systems budget.
ftServer 2700 system: the value model is low cost and ideal for volume deployments in remote locations, lights-out management, and as a fault-tolerant replacement for ordinary servers or low-end clusters.
ftServer 4700 system: the adaptable model is a flexible mid-range server with many configuration options, making it suitable for a wide range of applications; takes full advantage of Intel QuickPath technology to boost systems performance, bandwidth, and reliability.
ftServer 6400 system: the performance model is a 16-core workhorse for enterprise-class applications and transaction-intensive data center workloads, such as server virtualization, database engine, electronic funds transfer, online banking, supply chain, and cloud computing.
“We don’t have to worry about providing the high availability that our UK ambulance service customers demand; ftServer does that admirably,” said Mark Appleyard, MIS Emergency Systems, a provider of command and control systems for emergency dispatch operations and ftServer beta system evaluator. “We appreciate the simplicity of the solution, unlike the clustered server products we’ve used in the past, which require additional maintenance, configuration and testing of the applications.”
New models deliver up to four times more processing performance than the previous generation. For the first time, systems may be configured with internal solid-state disk drives alone or in combination with high-density disks in the same chassis. All ftServer models are available now.
Downtime Prevention
Within a standard enclosure, fully redundant server technology predicts and prevents downtime from occurring, riding through and resolving issues that can cause failover, data loss, and virtual-machine and application restarts in other uptime solutions. Yet, ftServer systems are more cost effective over the life of the application, and are as easy to deploy, manage, and maintain as ordinary x86 servers.
“To achieve sustained competitive advantage, financial institutions demand ultra-high performance, reliability and scalability from their software and hardware solutions,” said Karen T. Cone, general manager, Worldwide Financial Services at Microsoft Corp. “Stratus has consistently made its mark in supporting the most demanding mission-critical workloads with Microsoft for more than twelve years and, as its latest implementation of server technology shows, it remains at the top of its game.”
Software, Hardware, Service Work Together
ftServer systems’ remote monitoring and management services via the Stratus ActiveService™ network work in concert with the server’s resilient software and hardware to deliver industry-leading uptime assurance. The average server downtime in 2011 for the global installed base of systems under service contract was 81 seconds. Daily updates to the Stratus online Uptime Meter(SM) display show current uptime levels, a performance metric that only Stratus publically displays.
“If unplanned downtime of your critical IT systems is not an option, then your best option for protecting them is products and services from Stratus Technologies,” said Dave LeClair, director of product management and marketing for Stratus. “This new ftServer line brings to bear the full power and performance of Intel’s most current multi-core processor technology. These servers interoperate seamlessly with any IT infrastructure while, at the same time, relieving IT staff from the management headaches and worry typical of other vendors’ high availability product offerings.”
For more details on Stratus’ next-generation downtime prevention solutions, visit http://www.stratus.com or call +1-800-STRATUS.
About Stratus Technologies
Stratus delivers the world’s only proactive “uptime assurance” guarantee for the platforms that run the most vital functions of business, healthcare, manufacturing and government. Combining its resilient software and hardware technologies with thirty years of unparalleled remote monitoring and management expertise for availability, Stratus helps save lives and protect the business and reputations of companies, institutions, and governments the world over. To learn more about worry-free computing, visit http://www.stratus.com.
© 2012 Stratus Technologies Bermuda Ltd. All rights reserved.
Stratus and ftServer are registered trademarks of Stratus Technologies Bermuda Ltd. The Stratus Technologies logo and ActiveService are trademarks of Stratus Technologies Bermuda Ltd. Uptime Meter is a service mark of Stratus Technologies Bermuda Ltd. All other marks are the property of their respective owners.
Media Contacts:
Ms. Bee Yiu
Stratus Technologies AP
Suite 901, 9/F., Ocean Centre,
Harbour City, Tsim Sha Tsui,
Kowloon, Hong Kong
Tel: +852-2844-5200
Email: ap.enquiry@stratus.com
http://www.stratus.com
Source: Stratus Technologies (HK) Ltd

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September 13, 2012 at 11:29 am

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Singapore Ministry of Education Selects Magma Studios and Carnegie Speech to Develop Spoken English Learning Massively Multi-Player Online Game

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PITTSBURGH /PRNewswire/ — Carnegie Speech, the intelligent language learning company, and Magma Studios, Singapore’s premier independent game studio, have partnered to create a groundbreaking game that is poised to transform online language learning among primary and secondary students.
Commissioned by Singapore’s Ministry of Education, one of the world’s leading educational government agencies, the project was born out of an initiative to build the lifelong English speaking skills of the nation’s youth, while boosting their career prospects and effectively advancing Singapore’s national program to improve spoken English competence.
“In recent years the advancement of new speech analysis technologies have given rise to intriguing possibilities for the innovative use of Info-Communication Technologies for language learning,” said Angela Kennedy, President, of Carnegie Speech, International. “By combining such technologies in an immersive 3D game world, students can not only practice speaking English in a highly engaging and non-intimidating manner, they can also benefit from the frequent, instant feedback on their performances that guide them as they progress.”
V.A.S.T. (Voice-Activated Spy Tech) is a revolutionary new Massively Multi-Player Online Game for improving spoken English. To develop V.A.S.T., Magma Studios and Carnegie Speech partnered to create a product that integrates the best of game design, educational theory, leading-edge speech recognition and intelligent tutoring technology. V.A.S.T. features Carnegie Speech’s unique, proprietary and state-of-the-art artificial intelligence technologies developed through twenty years of research at Carnegie Mellon University’s Language Technologies Institute. The Carnegie system listens to the user, pinpoints errors, adapts the curriculum to maximize the student’s learning gains, and offers suggestions for improvements, giving visual, aural, and pictorial feedback.
“Carnegie Speech and Magma Studios are combining the most powerful spoken language training technology with the motivation of online game worlds,” said Paul Musselman, CEO of Carnegie Speech. “No other partnership has brought to market a spoken language learning solution that will have such high learning efficacy and be such fun to play. This will significantly increase the success of educators in teaching speaking skills.”
“Magma Studios offers world-class game design and expertise in creating web-browser based 3D immersive game worlds. Combining the powerful motivational mechanics of our game worlds with the proven language learning technology of Carnegie Speech has the potential to create a new era in language learning,” said Aroon Tan, Managing Director of Magma Studios.
Key benefits of V.A.S.T. include:
Teaches English oracy through speech recognition and analysis in an entertaining and effective manner;
Focuses on pronunciation, prosody and fluency using technology that doubles speaking proficiency in 10 hours of practice;
Patented pinpointing technology licensed from Carnegie Mellon University provides immediate, understandable and actionable error analysis and instruction;
Intelligent Tutoring technology accelerates learning by selecting the key skills needed by each student and presenting lessons to improve those skills;
Offers a non-gaming mode for classroom use where users can collaboratively role-play different conversations – and teachers and students easily record and playback these conversations for analysis, instruction and enjoyment;
MagmaCORE authoring tools enable creation and customization of country specific content.
Additionally, Carnegie Speech and Magma announced they will offer custom branded versions of the game for license to education, media and publishing companies globally. Aroon continued, “V.A.S.T. offers an exciting way for publishers to take their digital ESL/EFL learning programs to a new level, in a fully-branded environment.”
V.A.S.T. is scheduled for beta roll-out in Q3 2012.
About Magma Studios
Magma Studios is an independent games company in the business of creating games with a focus on leading platforms for commercial release. Passionately integrating research, storytelling, design and game technologies, Magma creates highly original and commercially viable products for clients who are targeting entertainment, education and marketing for today’s digital consumer. Magma’s client list includes Hewlett-Packard, National Geographic Channel, Netherlands Public Broadcasting, the Disney Channel, Asian Civilisations Museum, Science Centre Singapore and Singapore’s National Heritage Board. Visit Magma at http://www.magma-studios.com for more information.
About Carnegie Speech
A global leader in the development of spoken language training software, Carnegie Speech prepares enterprises and individuals to speak and understand new languages through personalized, immediate and pinpointed language analysis and instruction. Incorporating the linguistic expertise and technical innovations developed through decades of research at Carnegie Mellon University’s Language Technologies Institute, Carnegie Speech maximizes the effectiveness of spoken language instruction while minimizing training time and expense. From spoken language training to facilitate commerce and enhance education, to mission-critical communications to improve safety and security, Carnegie Speech products are used by Business, Aviation, Government, Education and Health Care enterprises that depend on effective spoken language communications. Carnegie Speech is based in Pittsburgh, PA and its primary investors include Osage Venture Partners, Golden Seeds and New York Angels. Visit http://www.carnegiespeech.com for more information.
Media Contact:
Brittany Fraser, KCSA Strategic Communications, +1 212-896-1251, bfraser@kcsa.com
Cosmas Lee, Magma Studios, +65 6226 1832, press@magma-studios.com
Source: Carnegie Speech

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September 12, 2012 at 2:09 pm

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Athens International Airport Utilizes ObjectVideo Analytics for Business Intelligence and Operations Management

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Epikinonia Ltd. incorporates key OV functions into its solution, allowing airport management greater control of security, retail and gate operations
RESTON, Va. and ATHENS, Greece /PRNewswire/ — ObjectVideo®, Inc. announced today that its solution partner Epikinonia Ltd. – Greece has implemented a full video infrastructure solution at Athens International Airport (AIA.) This video analytics-enabled solution is part of AIA’s Video Content Analytics (VCA) project and it is the first one of its size implemented in Greece.
With a goal to improve overall passenger experience, the AIA system employs ObjectVideo’s Event Counting Suite™ for providing curbside dwell time of arriving vehicles, queue length in screening areas, dynamic waiting time and people counting in open space commercial and retail areas. AIA’s Information Technology & Telecommunications Business Unit (IT&T) is now using real-time analytics data from the OV® Event Counting Suite for decision-making and operational business intelligence, e.g. time-to-gate and other applications to improve the passenger experience and increase revenue from retail.
“Athens International Airport benefits from a reliable video infrastructure solution to accurately estimate, in real-time, the number of people and vehicles in certain areas in order to provide a relaxed shopping and travelling experience for airport passengers and visitors,” said Athens International Airport management.
“We are pleased with the accuracy that we achieved using OV technology, with our major success being in the high accuracy that we got from the queue length dynamic time. At this moment, this seems to be most unique way – worldwide – to provide queue waiting time calculation,” said Tasos Moutzouris, general manager of Epikinonia Ltd.
“Given ObjectVideo’s strong experience in airport environments, we are pleased to be a part of this innovative solution at AIA,” said Warren Brown, president of ObjectVideo. “Epikinonia has done an excellent job taking VCA beyond security and designing a solution that helps increase revenue and profitability by improving the effectiveness of AIA operations.”
About Epikinonia, Ltd., Greece
Epikinonia Ltd., is a well-known IT project designer, specializing in complex IT and VCA projects. In AIA’s VCA project, a distributed architecture of cameras with OV Ready-based encoders is used. This kind of architecture gives the capability to AIA’s IT&T administrators to expand the VCA infrastructure according to their needs in the future by only adding additional OV Ready encoders. A dynamic reporting tool designed by Epikinonia gives the appropriate results for every selected area.
About ObjectVideo, Inc.
ObjectVideo is a leading innovator in intelligent video software, utilized by organizations worldwide to enhance security, streamline operations and provide business intelligence. ObjectVideo’s patented technology can be effectively deployed anywhere within a video system and is available to market through leading providers as a high-value component of the surveillance solution. To stay up-to-date on ObjectVideo news, visit http://www.objectvideo.com.
Source: ObjectVideo

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September 6, 2012 at 11:44 am

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