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SHL Proves Positive HR Impact on Bottom Line Results for Business

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Sixth Business Outcomes Study demonstrates quantifiable talent data is key to organisational success

SHANGHAI /PRNewswire/ — SHL( ), the global leader in talent measurement solutions, today released its sixth annual Business Outcomes Study Report which offers an in-depth look at how organisations use data about their workforce to inform their business decisions.

A record 66 companies participated in outcome studies in the previous 12 month period, demonstrating increased demand for HR to correlate talent management efforts with measurable business impact. These organisations represent industries as varied as financial services, technology, hospitality, media and engineering, and cover many different job roles and levels, including in customer service, sales, management and more.

As competition heats up in our recovering economy, increasing numbers of organisations worldwide want access to comprehensive People Intelligence data to gain the strategic advantage over competitors through increased sales, reduced operating costs, and improvements in overall productivity. Specific achievements include:

— GBP 624,000 increase in sales per salesperson for a major car retailer. The study also found these same employees are three times more likely to be ranked as top performers.

— 41% increase in productivity for call center collection agents

— Over GBP 2.0 million in savings for an insurance company as a result of reduced turnover and lower employee absence rates

— Quadrupled sales revenue for a retail location with managers at the helm who were assessed as “high potential” employees

— 41% increase in efficiency, 31% more revenue, and 22% lower employee turnover for a customer service outsourcer

“People are at the heart of everything we do, so it’s imperative that we closely examine the link between our customer’s talent decisions and their business outcomes,” explained Quan Fu, Managing Director of SHL China. “In this day and age, the way companies leverage their People Intelligence can not only dictate their level of success, but whether they can compete at all in any given market.”

The 2012 report also underscored the growing demand for Talent Analytics, as businesses seek to determine how their workforce measures up to the competitive landscape by industry or geography. Talent Analytics provides answers to some of the most pressing questions facing businesses today including how well an organisation is attracting and retaining talent, the strength of its leadership pipeline, and how to make talent programmes more effective and efficient.

Mollie Lombardi, Senior Research Analyst, Aberdeen Group comments, “With the additional capability to contextualise assessment data with external data through the Talent Analytics offering, SHL is looking to change the game by giving employers new avenues of insight to power decision-making.”

For more information about SHL or to request a copy of the Business Outcomes Study Report, visit:

About SHL

SHL is the leader in talent measurement solutions, driving better business results for clients through superior people intelligence and decisions – from hiring and recruiting, to employee development and succession planning. With a presence in over 50 countries, SHL delivers more than 25 million assessments annually in over 30 languages – allowing over 10,000 business customers to benefit from both global expertise and local insight. Along with its world-class consulting practices and 24-hour support center, SHL clients can access over 1,000 assessments through an easy-to-use technology platform. SHL was acquired in 2012 by CEB, the leading member-based advisory company. By combining the best practices of thousands of member companies with advanced research methodologies and human capital analytics, CEB equips senior leaders and their teams with insight and actionable solutions to transform operations. Headquartered in London, UK, SHL has offices in North and South America, Europe, the Middle East, Africa, Asia and Australia/New Zealand. For more information, visit

For media enquiries, please contact:

Karen Wong

Phone: +852 2837 3907

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Written by asiafreshnews

October 24, 2012 at 11:04 am