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Archive for November 2nd, 2016

Hong Kong’s First-Ever Outdoor Local Beer Fest: CraftBeerFest@Gala Place

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-A Jolly Double Fun Beer and Halloween Bash in Mongkok
HONG KONG /PRNewswire/ — With Halloween on the horizon, Hang Lung Properties’ Grand Plaza and Gala Place redefined Mongkok as a fun hub where local meets global last night at Hong Kong’s first-ever outdoor local beer fest: CraftBeerFest@Gala Place. Having presented over 20 local and overseas handmade beers, CraftBeerFest@Gala Place refreshed this neon-bathed historic district with modern and international ambience. Celebrity make-up artist Jonathan Li led a chic parade of hungry and fun-loving ghosts in the streets of this vibrant neighborhood, turning up the dial with the scare factor during this colorful, festive time.

Temperature is rising with some one hundred people having jolly Beer & Halloween fun in this lively hub where local meets global.
Temperature is rising with some one hundred people having jolly Beer & Halloween fun in this lively hub where local meets global.
The night was taken to a dizzying high with the exclusive beers like “Mak’s Beer” lychee beer (limited supply of 200 bottles) and “Black Kite Brewery” ginger flavored beer (limited supply of 500 bottles), as well as delicious snacks. CraftBeerFest@Gala Place also offered 50 lucky winners special personalized beer bottles, leaving them the most unique Halloween experience.

About Grand Plaza

Enviably located right next to the MTR Mongkok Station on Nathan Road where commerce and transport converge, Grand Plaza houses two office towers and a commercial podium. It is home to a stellar line-up of international watch and jewelry brands, concept stores as well as fashion and lifestyle labels. The dedicated Dining Floor features 20-plus gourmet dining venues where international cuisine is served in stylish surroundings. The Grand Plaza Office Tower One showcases the region’s most prominent healthcare centers. It has further been subtly zoned into Beauty and Travel floors, providing visitors a one-stop leisure and lifestyle experience.

For further information, please visit:
Facebook: http://www.facebook.com/GrandPlazaHK
Instagram: http://instagram.com/grandplazahk
WeChat: id= grandplazahk

About Gala Place & Park-In Commercial Centre

Located in the vibrant Mongkok district, Gala Place houses the largest single-story Starbucks in Hong Kong, spanning over 4,500 square feet, as well as the triple-story H&M full-concept flagship store, the largest H&M store in Kowloon, and has become a hotspot for the trendy and fashionable. Park-In Commercial Centre houses a potpourri of diversified services and products including outdoor gear, chic fashion, skincare and cosmetics, lifestyle products, audio and digital gadgets, as well as beauty and fitness centers. Park-In Commercial Centre Carpark offers nearly 500 parking spaces, providing a convenient, one-stop shopping experience for its customers.

Photo – http://photos.prnasia.com/prnh/20161030/8521606999

Source: Hang Lung Properties Limited

Written by asiafreshnews

November 2, 2016 at 8:12 pm

Posted in Uncategorized

BuildTech Asia 2016 Unveils Transformation of Building and Construction Sector Through Technology and Building-IoT

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SINGAPORE /PRNewswire/ — The sixth edition of BuildTech Asia 2016, the region’s leading trade show for the building and construction industry, recorded an increased visitor attendance of 35% over the three-day event. Organised by Sphere Exhibits and hosted by the Building and Construction Authority (BCA), the annual trade show was held from 18 to 20 October, in conjunction with the Singapore Construction Productivity Week (SCPW).

Over 100 exhibiting brands showcased the latest productive and cutting edge technologies from construction machinery to quality finishes, building and architectural solutions. Robotics and Internet of Things (IoT) technology were also on display alongside 3D concrete printers, immersive Big Data and Virtual Reality applications. Some 7,000 visitors from 32 countries had the opportunity to learn about the future of construction with the use of applied technology and building materials.

Mr Lawrence Wong, Minister for National Development and Second Minister for Finance, graced the opening of the Singapore Construction Productivity Week and BuildTech Asia. He announced that the Singapore government is committed to help firms harness the full potential of Building Information Modelling (BIM) and Virtual Design Construction to improve collaboration and enhance the construction management process.

Mr Chua Wee Phong, Chairman of Sphere Exhibits Pte Ltd, said: “The pace of digital transformation in this domain is accelerating across multiple sectors within construction. We are very pleased that BuildTech Asia, in its sixth year, has continued to attract strong interest and support from exhibitors and visitors alike and we hope that the increasing uptake of these technologies will spur the construction industry towards greater productivity.”

“BuildTech Asia provides a good learning experience to understand more about the building space and its evolution over the years. We are also happy to note that the trade platform now plays a strong role in bridging knowledge gaps through its ancillary conferences and associated trade activities. This is the future of the built environment industry and BuildTech Asia is at the very heart of it.”

Thirty-five key technologies under seven R&D clusters were identified to enable the built environment sector to sustain productivity improvements in the long term. These areas include Design for Manufacturing and Assembly (DfMA), automated equipment and robotics, info-comm technology, Building Information Modelling (BIM) and Virtual Design and Construction (VDC), 3D printing, advanced construction materials and productive solutions for civil engineering works. Additionally, BCA’s announcement to fund S$2 million for four research projects will focus on solutions that drive DfMA in the sector with much on-site construction works shifted to off-site prefabrication and automation in a factory environment as well as improving integration across the construction value chain.

Dr John Keung, CEO of BCA, said that the built environment sector needs to constantly develop and harness innovations and new technologies to improve construction productivity and resource efficiencies, given the tightened manpower supply in this sector. This shift in approach will result in better job creation in the sector.

Visitors were delighted to see the array of exhibits demonstrating best practices in productivity and sustainability. Alfred Griffioen, founding partner at Alliance Experts, said: “Professionals in this industry do not normally associate cutting edge technology with construction, but it is highly applicable. The exhibition this year included exciting technology elements such as a 3D concrete printer, a crane that doesn’t sway and a booth which, aided by Virtual Reality applications, gave a walk through experience in a project that hasn’t yet been brought to life. I would encourage anyone in this sector to attend BuildTech Asia to get a feel of the current landscape and its emerging trends in the future.”

Strengthening knowledge-based platforms for regional exchange

As Singapore is in a leadership position as a hub for developing Southeast Asian markets such as Indonesia, India, Malaysia, Thailand and the Philippines, BuildTech Asia plays a facilitation role in knowledge sharing. Some 100 trade delegates were present at site visits to the BCA Skylab, a state-of-the-art rotatable test facility pivotal to developing innovative energy efficient building technologies as well as a construction site for a residential estate comprising of nine blocks of 22 storey buildings. This site is the first in Singapore to implement the use of productive technologies such as Prefabricated Volumetric Construction (PVC) modules for three blocks, conventional 2-D precast panels for the remaining six blocks and the use of Prefabricated Bathroom Units (PBUs) for all units. The project is based on first generation (Concrete PVC) proposal using columns, beams and slabs.

Property developers are creating customer-centric one-to-one (O2O) experience through sensor technology, Internet of Things, cloud, RFID technology, social media and data analytics to develop touchpoints with consumers. The inaugural Building Internet of Things Asia (B-IoT Asia) Conference, by a panel of well-respected speakers from the region, demonstrated how such knowledge and technology can be applied and how buildings can be constructed to cater for evolving technology requirements. Delegates engaged in deep discussions on how to apply technologies like Big Data and Internet of Things to the building and construction sector.

The Environment Sustainability Conference educated delegates on how to think, build and operate ‘Green’. Speakers showed building information modelling (BIM) that can pave the way to creating a building sustainably; how machine-based learning contributes to energy management; and how to design with a view to achieving Green Mark 2015 certification. The Conference also discussed how acting sustainably while constructing a building was as important as creating a building that is inherently sustainable.

Forging productive practices in innovative construction from ground up

Innovation and technology have strong impact on a company’s productivity. The inaugural SCAL Productivity and Innovation Awards (PIA) 2016 which took place at BuildTech Asia saw some 1,000 visitors cast their votes on 10 finalists for the coveted Productivity & Innovation Awards by Singapore Construction Association Limited (SCAL).

PIA 2016 is an industry-led initiative designed to raise productivity in the construction sector through a ground-up approach for innovative ideas that aims to generate significant improvements at the workplace. Three winners were announced at the Environmental Sustainability Conference, held on 20 October, in conjunction with BuildTech Asia.

The winners were:

Gold: Lian Soon Construction Pte Ltd – Innovative Drain (iDrain) – The Durable Reusable ECM Drain
Silver: Samwoh Corporation Pte Ltd – Productive and Green Solution for Pavement Retexturing & Spillage Removal
Bronze: S C Ang Consortium Pte Ltd – GNSS for Piling Project
All winning organisations acknowledged the significance of this award in encouraging the industry to strive towards innovative work processes through a ground-up approach. Ariola Ruel Penaflor, Head, Lian Soon Construction Pte Ltd, who clinched the gold award, said: “The Productivity & Innovation Award (PIA) is an excellent platform for construction companies to come together and showcase their latest innovations and developments. Winning the gold brings us one step closer to commercialising our drain system and we hope to see the industry benefitting from this recyclable and reusable model. The iDrain will be a game-changer, by reducing wastage and manpower with its extreme sustainability. This award has given companies like us various opportunities to create impactful changes in the building scene from our small ideas.”

Mr Kenneth Loo, President of Singapore Construction Limited (SCAL), said: “We are happy to note that the inaugural PIA Awards kicked off to a good start in our efforts to drive productivity and innovation to a different level in the built environment sector. The award has provided professionals with something to look at and something to move forward with in practice. It recognises these efforts as important and integral to build a productive culture from the grounds up, allowing practitioners greater involvement in their efforts to increase productivity and innovative solutions. BuildTech Asia provides the ideal platform to showcase and broadcast these ideas and prototypes within the industry, in line with government collaborations in this sector. SCAL will be happy to explore continued involvement as we strive to grow and develop the awards with a common vision towards driving productivity and innovation.”

Forging partnerships and collaborations in SMART construction

Besides exploring the latest technologies and materials, delegates and exhibitors fostered new business relationships as well as commercial partnerships at BuildTech Asia. The trade exhibition was well received as it generated qualified leads for the exhibitors and much needed awareness for vendors in an industry that may otherwise not offer a lot of visibility.

Visitors saw a wide range of new innovations that could help them gain construction productivity and reduce manpower expenses at the Public Sector Co-ordinated Pavilion, amongst exhibiting country pavilions and exhibiting companies. Five government agencies – LTA, HDB, IMDA, HDB and NTU, showcased cutting edge and future technologies which were used within their respective organisations.

BuildTech Asia 2016 also provided a conducive springboard for exhibiting companies to launch new products, services and technologies into the local and international market. Various industry players announced new initiatives and partnerships aimed at elevating construction productivity in Singapore and the region:

Bointec, a Taiwanese company, launched their latest IoT product, HC818K, aims to launching it in the Southeast Asian (SEA) market.
In its second return to BuildTech Asia, FINALCAD announced a USD20m funding to help expand its suite of services in SEA. This new round of funding aims to assist the development of new technology such as object recognition, predictive analytics and augmented reality and complements their existing mobile apps in BIM for the field.
Korean company, Two Cap, launched a patented dual cap protector for the first time in Singapore and around the region. This product meets the standards of most countries in Asia and Europe.
BuildTech Asia will return to the Singapore Expo in October 2017. Premium spaces are now available. Organisations which are keen to exhibit at BuildTech Asia 2017 are welcome to reserve their spaces early.

Issued by Singapore Press Holdings Limited
(Co. Registration No. 198402868E)

For media queries, please contact:

Sphere Exhibits Pte Ltd

Rabita Jamal

Senior Manager, Trade Marketing

Sphere Exhibits Pte Ltd

DID: +65 6319 1675

Email: rabitaj@sph.com.sg

Vanni Cheong

Assistant Manager, Corporate Communications & CSR

Singapore Press Holdings

DID: +65 6319 1553.

Email: cvanni@sph.com.sg

Illka Gobius

Director

PINPOINT PR

+65 9769 8370

illka@pinpointpr.sg

About BuildTech Asia 2016

Hosted by Building Construction Authority of Singapore (BCA), and held during the Singapore Construction Productivity Week (SCPW), BuildTech Asia 2016 is now into its 6th edition and focuses on technologies that address the challenges of building and construction across different vertical industries. BuildTech Asia 2016 is 3-day trade event dedicated to make a difference to the future of the industry.

For more information, please visit http://www.buildtechasia.com

About the Singapore Construction Productivity Week (SCPW)

Organised by the Building and Construction Authority of Singapore (BCA), the Singapore Construction Productivity Week (SCPW) is an industry hallmark event for developers, architects, consultants, builders and suppliers to exchange ideas on construction productivity, as well as share the latest developments in new productive technologies, best practices and success stories. Held from 18 – 21 October 2016, key events this year include the BuildTech Asia Exhibition, Build Smart Conference, Skilled Builders Project, inaugural SCAL Productivity Innovation Competition and Awards, Experiential Workshop, as well as the Productivity Workshop, Productivity Challenge and Productivity Race to engage tertiary students on construction productivity concepts.

For more information, please visit http://www.scpw.sg

About Sphere Exhibits Pte Ltd

A wholly owned subsidiary of Singapore Press Holdings (SPH), Sphere Exhibits, which stands for “SPH Events, Roadshows and Exhibitions”, aims to be the leading events company catering to a diverse mix of trade and consumer clientele. Backed by a committed and experienced team of professionals and SPH’s comprehensive range of media platforms, Sphere Exhibits’ shows, events and exhibitions centre on unique concepts that attract local audiences and regional participants. Among the 20 Sphere Exhibits’ events are The IT Show, COMEX, Licence2Play, Asian Masters and Kidz Academy. Leveraging on its expertise in event conceptualisation, planning and execution, Sphere Exhibits delivers memorable and quality events that meet the objectives of its clientele and partners.

For more information, please visit http://www.sphereexhibits.com.sg

About Singapore Press Holdings Ltd

Incorporated in 1984, main board-listed Singapore Press Holdings Ltd (SPH) is Asia’s leading media organisation, engaging minds and enriching lives across multiple languages and platforms, ranging from print, digital, radio and out-of-home media.

SPH owns award-winning newspapers, magazines and best-selling books in both print and digital editions, as well as online classified businesses in the region. In addition, SPH has two English radio stations and one Chinese radio station, an out-of-home digital advertising unit, a regional events and conferences arm, and runs a chain of modern retail convenience stores. SPH also has a 20 per cent stake in MediaCorp TV Holdings Pte Ltd, which operates free-to-air channels 5, 8 and U, and a 40 per cent stake in MediaCorp Press Limited, which publishes the free newspaper, Today.

SPH REIT comprises Paragon, a premier upscale retail mall and medical suite/office property in Orchard Road and The Clementi Mall, a mid-market suburban mall. SPH’s latest retail development is The Seletar Mall located in Sengkang.

For more information, please visit http://www.sph.com.sg

Source: Sphere Exhibits & Singapore Press Holdings
Related Links:
http://www.sphereexhibits.com.sg

Written by asiafreshnews

November 2, 2016 at 8:07 pm

Posted in Uncategorized

Richtek Expands Its Wide Vin Series With A New 5.5-60V Input Synchronous Buck Converter

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-Accurate output voltage control over a wide input voltage range with good efficiency makes RT6204 a great choice for battery-powered automotive applications and industrial supplies
TAIPEI, Taiwan /PRNewswire/ — Richtek Technology Corporation has introduced the RT6204, the 0.5A, 60V input, 350 kHz synchronous step-down DC/DC converter. The RT6204 is the latest addition to Richtek’s fast-growing line of wide input product family. The 5.5V-60V input voltage operation range in combination with high step down capability makes RT6204 suitable for virtually any industrial application input range from battery-fed automotive to 12V/24V/48V industrial supplies.

The RT6204 from Richtek is a 5.5V to 60V input, 0.8V to 50V output, 0.5A synchronous step-down converter, housed in a SOP-8 thermally effective package. The wide input range in combination with high step down capability makes it suitable for virtually any industrial application range, from battery fed automotive to 12V/24V/48V industrial supplies.
The RT6204 from Richtek is a 5.5V to 60V input, 0.8V to 50V output, 0.5A synchronous step-down converter, housed in a SOP-8 thermally effective package. The wide input range in combination with high step down capability makes it suitable for virtually any industrial application range, from battery fed automotive to 12V/24V/48V industrial supplies.
Featuring PSM mode for enhanced light load efficiency, the RT6204 uses current mode topology with external compensation, allowing great flexibility in loop tuning using either ceramic or electrolytic output capacitors. The 80V max input rating makes it tolerant to hot-swapping and other supply voltage transients. Slew rate limited switching helps to reduce EMI radiation. The RT6204 is housed in a small SOP-8 thermally effective package.

To start your design with the RT6204, please download the product datasheet, reference design and application note for more design examples on the RT6204 product page.

RT6204 Key features and benefits:

The input range from 5.5V to 60V makes it suitable for virtually any industrial application range, from battery fed automotive to industrial supplies.
The 80V max rating makes this IC very tolerant to hot-swapping and other supply voltage transients.
The integrated synchronous rectifier eliminates the external buck diode, lowering BOM cost.
Small minimum on time archives very high step down ratios.
External compensation gives great flexibility in loop tuning, and allows the use of either ceramic output capacitors for low voltage outputs or electrolytic output capacitors for higher output supplies.
Frequency reduction at light load enhances light load efficiency.
Slew rate limited switching helps to reduce EMI radiation.
Housed in the popular SOP-8 package with thermal pad, this IC is a great building block for any system requiring output voltages from 0.8V up to 50V at 0.5A max load current.
Applications

Automotive electronics, solar power systems, networking and telecommunication systems, industrial and communication low power systems, LCD monitors and TVs, LED lighting, motor driver bias supplies, etc.

Availability, packaging and pricing

Available in volume now. Please visit the RT6204 product page or contact our distributors or local sales offices for free samples and pricing.

For more information about Richtek’s other Buck converter products, please visit the Buck converter product page.

About Richtek

Richtek, the global leading analog company in design and development of power management solutions for consumer electronics, computers, communications equipment, industrial and automotive products. Learn more at http://www.richtek.com.

Photo – http://photos.prnasia.com/prnh/20161026/8521606889

Source: Richtek Technology
Related Links:
http://www.richtek.com

Written by asiafreshnews

November 2, 2016 at 8:02 pm

Posted in Uncategorized

Cashback Rewards Feature Losing Its Lustre for Cardholders in Singapore, J.D. Power Finds

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-American Express Ranks Highest in Credit Card Customer Satisfaction for Second Consecutive Year
SINGAPORE /PRNewswire/ — More than half (52%) of credit cardholders in Singapore say they are motivated to use their primary card because of the ability to receive cashback rewards, but these cardholders end up being notably less satisfied with their issuer, according to the J.D. Power Singapore Credit Card Satisfaction Study,SM released today.

J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Cashback losing lustre in Singapore
J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Cashback losing lustre in Singapore
The study, now in its second year, measures customer satisfaction with their credit card issuer by examining six key factors: interaction; credit card terms; billing and payment; rewards; benefits and services; and problem resolution. Satisfaction is calculated on a 1,000-point scale.

Among cardholders who choose their card based on cashback, overall satisfaction is 712 and their monthly spend averages $1,022. In contrast, among cardholders who choose their card based on service-related reasons, such as better mobile/tablet app for account management, better customer service and better benefits, satisfaction scores are significantly higher (785, 753 and 745, respectively).

“Card issuers have been aggressively pushing cashback rewards cards into the marketplace and, to a certain extent, they are rightly responding to the rising demand that customers have for this reward,” said Gerrit Kuyntjes, vice president and general manager at J.D. Power. “However, in doing so, they elevate customers’ expectations of cashback rewards to unrealistic levels. Failure to deliver on those perceived expectations will have a substantial negative effect on customer satisfaction since more than half of their customer base is expecting this perk.”

Additionally, the study finds that 20% of cardholders indicate the rewards programme offered by their primary card is unattractive, underlining the need for card issuers to design rewards that better meet changing customer desires.

The study also illustrates the effect low satisfaction has on retention rates. Among highly dissatisfied customers (overall satisfaction scores of 611 and lower), 26% say they “probably/ definitely would” switch cards in the next 12 months. In contrast, among customers who are highly satisfied (overall satisfaction scores of 787 and higher), the defection level drops to 15%.

Mobile Digital Wallets Off to a Promising Start

J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Mobile Digital Wallets in Singapore
J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Mobile Digital Wallets in Singapore
More than one-fourth (26%) of cardholders now use mobile digital wallet technology such as Apple Pay, Android Pay, Google Wallet or Samsung Pay, which was launched earlier this year. Early adopters of this technology — nearly half of whom use Apple Pay — indicate greater satisfaction with their card issuer and have higher spend on their credit card.

The average satisfaction score among users of mobile digital wallets is 718, which is 29 points higher than among those who do not use digital wallets. Additionally, mobile digital wallet users spend an average of $1,183 monthly, or $280 higher than among those who do not.

“It is encouraging to see mobile digital wallet technology not only gaining traction but also helping to increase customer satisfaction with their credit card issuer,” said Gordon Shields, director at J.D. Power. “Card issuers should continue to press on in their marketing efforts to further educate customers on the benefits of switching to digital wallets.”

The following are additional findings of the 2016 study:

Mobile Wins Big: Mobile app usage has increased this year to 29%, up from 21% in 2015. Satisfaction among customers who use their credit card issuer’s mobile app is 725, compared with 685 among those who do not use a mobile app.
Reward Programmes Continue to Confuse: Nearly 18% of cardholders perceive that card issuers are making their rewards programmes harder to understand. The changing conditions for cardholders to earn and redeem rewards, as well as limitations on offers and promotions, can make it difficult for cardholders to get the most out of their cards.
Lack of Understanding of Credit Card Terms: Foreign currency and transaction fees are the most common areas in which customers lack understanding. Nearly half (47%) of all cardholders say they partially understand or completely do not understand foreign currency and transaction fees.
Low Interest Rate Awareness: More than one-third (37%) of cardholders are not aware of their credit card interest rate. Even among customers who carry a balance on their credit card, and hence are affected more by an Annual Percentage Rate (APR) on their outstanding balance, 40% say they partially or do not at all understand their interest rate.
Problem Incidences Decline from Last Year: Only 10% of customers have experienced a problem with their card in the past 12 months, a decline of four percentage points from last year. Late or annual fees is the problem most commonly reported by customers (29%), followed by issues with rewards programmes (16%). However, satisfaction is most affected if the problem is related to poor customer service.
Study Rankings

J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Card Issuers’ Ranking
J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Card Issuers’ Ranking
American Express ranks highest in credit card customer satisfaction for a second consecutive year with an overall satisfaction score of 738. American Express performs particularly well in five of the six study factors: interaction; credit card terms; billing and payment; rewards; and benefits and services.

POSB and Citibank rank second and third with scores of 706 and 698, respectively. POSB performs particularly well in the customer interaction and billing & payment factors, while Citibank performs particularly well in billing & payment.

The 2016 Singapore Credit Card Satisfaction Study is based on responses from 2,927 cardholders. The study was fielded in August-September 2016.

Media Relations Contacts

Xingti Liu; J.D. Power; Singapore; 65-6733 8980; xingti.liu@jdpower.com.sg
John Tews; J.D. Power; Troy, Michigan, USA; 001-248-680-6218; media.relations@jdpa.com

About J.D. Power in the Asia Pacific Region

J.D. Power has offices in Tokyo, Singapore, Beijing, Shanghai, Malaysia and Bangkok that conduct customer satisfaction research and provide consulting services in the automotive, information technology and finance industries in the Asia Pacific region. Together, the six offices bring the language of customer satisfaction to consumers and businesses in Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Taiwan, Thailand and Vietnam. Information regarding J.D. Power and its products can be accessed through the internet at asean-oceania.jdpower.com.

About J.D. Power and Advertising/Promotional Rules http://www.jdpower.com/about-us/press-release-info

Photo – http://photos.prnasia.com/prnh/20161027/8521606925-a
Photo – http://photos.prnasia.com/prnh/20161027/8521606925-b
Photo – http://photos.prnasia.com/prnh/20161027/8521606925-c

Source: J.D. Power Asia Pacific

Written by asiafreshnews

November 2, 2016 at 7:58 pm

Posted in Uncategorized

Internationalising Business in an Increasingly Competitive World

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KUALA LUMPUR, Malaysia /PRNewswire/ — With just over two weeks to go before Malaysia hosts the Australian Business Asia regional conference “TRADING UP: Accessing Opportunities for Australia Business in Asia” which will be held at the Kuala Lumpur Convention Centre from the 9th to 11th of November, 2016 is shaping up as a regional conference that will start to address key challenges of internationalising businesses from both Australia and Asia.

Companies attending the conference can expect to network with businesses from Australia and Asia – Leigh Howard, Australian Business Asia, Chairman
Companies attending the conference can expect to network with businesses from Australia and Asia – Leigh Howard, Australian Business Asia, Chairman
Chairman of Australian Business Asia, Leigh Howard stated that, “The Challenge of internationalising a business is most felt by SME’s with less resources than larger companies, by the same token many larger companies have also found it challenging to expand into different countries. There is one common denominator and that is the need to understand the target market. This conference is designed to address some of these challenges by bringing together key organisations from across the region in one place.”

“Having said that, we are pleased to note that there are many Australian companies that are playing their role in some of the most iconic projects in the country and now Malaysian companies have started to make their mark in the Australian market, this is the kind of business environment that we need to foster.”

Leigh who is also the chairman of the Malaysia Australia Business Council called on companies to take advantage of the world class speakers and the regional engagement possibilities during the conference “Business is a two way street and many of Australian companies that are coming will also be looking for goods services from suppliers in Asia, this is an opportunity to engage with potential customers from over 20 different countries and regions within Asia and Australia.”

“One area that we are particularly excited about is our business matching and industry visits, delegates joining the conference will be able to attend a special session at the Malaysian Global Innovation & Creativity Centre (MaGIC) in Cyberjaya to learn more about the innovation and start up environment in Asia.”

At the same time this year marks the 30th anniversary of the Malaysia Australia Business Council, the Annual Gala Dinner which has for many years been the highlight of the MABC’s social and business calendar will be held on the 10th of November and is set to be bigger than ever.

“The highlight of the evening, is Australia’s own Queen of Soul, Kate Ceberano joined by a host of supporting acts, we are expecting approximately 600 – 700 guests, including prominent Malaysian and Australian business people and government officials,” Concluded Leigh Howard.

A recent Australian government study found that most Australian companies prefer Malaysia, Thailand and Singapore as countries to establish operations in ASEAN — a trend that is expected to continue as the various governments have created the environment for business collaboration through the ASEAN Australia – New Zealand Free Trade Agreement (AANZFTA) and the Malaysia Australia Free Trade Agreement (MAFTA) respectively.

H.E. Rod Smith, Australian High Commissioner to Malaysia when commenting on the recent study stated, “The numbers are encouraging, Malaysia plays an important role in the region and there have always been good ties between the two countries.”

“While this conference is about developing business relationships, it is also about developing a shared future, as the global market place becomes more competitive the relationships between Australia and Asian nations will grow in importance.”

“I remind Australian companies looking to expand in Asia to consider those students who have graduated from Australian universities as a key pool of human resource, they are equipped with both skills and a cultural understanding of Australia and their home countries. Conversely, the New Colombo Plan we will see increased linkages between Australia and Malaysia which will turn into business one day.”

“I’m encouraged to note that many of the state governments from Australia will be sending representatives to the conference, this is conference is an important step in achieving the envisaged trade and investment dynamic between Australia and the rest of Asia,” concluded H.E. Rod Smith who is also the co-Patron of the MABC.

Current sponsors are Medini Iskandar Malaysia, Flexiroam, Dexion and the Victorian State Government, South East Asia Business Office together with our supporters, the 17 regional AustChams, the Malaysian Australian Alumni Council, and the Australian High Commission in Kuala Lumpur. The Malaysian government is supporting through Ministry of International Trade and Industry, Ministry of Tourism and Culture, the Malaysia Convention and Exhibition Bureau.

The Malaysia Australia Business Council is under the co-Patronage of Y.B. Dato’ Sri Mustapa Bin Mohamed, Minister of International Trade and Industry and H.E. Rod Smith, Australian High Commissioner to Malaysia.

For more information about the conference and the gala dinner visit http://www.AusBizAsia.com

NOTE TO EDITORS & MEDIA ENQUIRIES

Ms. Farra Alia
Media Relations
Australia Business Asia & MABC Secretariat:
C-26-3A, 3 Two Square, No 2 Jalan 19/1, 46300 Petaling Jaya, Selangor Darul Ehsan
Tel (603) 7960 9490 Fax (603) 7960 9489 Email ausbizasia@mabc.org.my
Conference website http://www.AusBizAsia.com website http://www.mabc.org.my

FACT SHEET

“TRADING UP: Accessing Opportunities for Australian Business in Asia” which will be held from 9th to 11th November 2016, at the Kuala Lumpur Convention Centre, Malaysia.

This conference is being organised by the Australian Business Asia (ABA), the name given to a group of 17 Australian Chambers of Commerce and Business Councils from across Asia. The Malaysia Australia Business Council (MABC) is the Chair of ABA for 2016. Other chambers joining from Australia include the Australia Malaysia Business Council (AMBC).

This conference will represent the largest convergence of Australian business chambers in Asia and will bring a target audience of over 300 delegates to Malaysia. These will consist of Australian companies in the early stages of expanding into Asia, Australian companies already established in Asia, and Asian companies with interests in Australia. Together with policy makers and industry representatives and government officials from Australia and Asia at the federal, state & local levels.

The related programs which are available include a welcome reception, business matching, site visits, interactive industry workshops and a gala dinner which is sure to impress with Kate Cerebano flying in to entertain our delegates.

Our Headline Speakers include:

YB Dato’ Sri Mustapa Muhamad, Minister of Trade and Industry, Malaysia
Derek Kidley, CEO, PwC Consulting, South East Asia, Australia, New Zealand
Benyamin Ismail, Chief Executive Officer of AirAsia X Berhad, Malaysia
Frans Helleman, Country Director Malaysia & Singapore at CHEP (Malaysia) SDN BHD, Brambles Limited
Stuart Mendel, Managing Director of Tun Razak Exchange Lifestyle Quarter, Lendlease
Matthew Gaal, Director of Development South East Asia of Woods Bagot Studio
Peter G. Fanning, Foreign Legal Consultant of Hutabarat Halim & Rekan Lawyers, Indonesia
Chau Ta, President of the Australian Chambers of Commerce in Vietnam (AusCham)
Tim Harcourt, The Airport Economist
Leigh Howard, Chairman of Australian Business Asia & Malaysia Australia Business Council
John Dick, Honorary Secretary of AustCham Singapore
Dr. Saliba Sassine, Managing Director of BlueMount Capital
Bobby Varanasi, Chairman & CEO Matryzel Consulting Inc., Global Ambassador — IAOP and Board Member — Global Sourcing Council
Attendance and Payment Methods

The delegate fees for attending the conference are RM990 and conference plus gala dinner with Kate Ceberano RM1,300 respectively, for more information about the conference visit http://www.AusBizAsia.com

Photo – http://photos.prnasia.com/prnh/20161027/8521606933

Source: Australian Business Asia

Written by asiafreshnews

November 2, 2016 at 7:47 pm

Posted in Uncategorized

Lingnan University co-launches Research Consortium to strengthen international research on higher education

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HONG KONG /PRNewswire/ — To provide a platform for international research on higher education, policy and governance with particular focus on the Asia Pacific region and Asia-Europe comparison, the Inter-university Research Consortium for Higher Education was launched today (31 October) in a ceremony held at Lingnan University, Hong Kong.

Lingnan University’s President Leonard Cheng (4th from left) and Vice-President Joshua Mok Ka-ho (4th from right) with guests attending the launching ceremony.
Lingnan University’s President Leonard Cheng (4th from left) and Vice-President Joshua Mok Ka-ho (4th from right) with guests attending the launching ceremony.
The Consortium was co-launched by Lingnan University together with University College London (UCL) Institute of Education’s Centre for Global Higher Education in the UK and the Asia Pacific Higher Education Research Partnership (APHERP) in the US, and supported by University of Bath’s International Centre for Higher Education Management, King’s College London’s Department of International Development, and Bath Spa University’s Global Academy of Liberal Arts in the UK.

The core mission of the Consortium is to:

— promote inter-university research cooperation in higher education policy, development and governance;

— offer postgraduate studies programmes and PhD student exchange, as well as executive / professional training;

— develop activities to establish a stronger learning community and expand learning horizon for students;

— seek collaboration with leading institutions regionally and internationally to inform policy debates and policy making in higher education; and

— provide international publication opportunities for partnering institutions and their faculty members.

Launch of the Consortium is the latest advancement of Lingnan University in enhancing international learning and research collaboration. A new Master Programme in International Higher Education and Management is being developed by Lingnan in collaboration with University of Hawaii, University of Bath and The University of Nottingham Ningbo China with the support of the Consortium’s research team.

“Partnering with leading institutions to co-launch the Consortium will further enhance Lingnan’s international research profile and create a great learning environment for postgraduate students,” said President Leonard K Cheng of Lingnan University who officiated the launching ceremony. “The Consortium will bring together great minds for higher education, policy and governance research, the findings of which would inform international debates and policy making.”

During the launching ceremony, Prof Joshua Mok Ka-ho, Vice-President, Lingnan University shared his publication experience of two books entitled Managing International Connectivity, Diversity of Learning and Changing Labour Markets: East Asian Perspectives and Research, Development, and Innovation in Asia Pacific Higher Education. He called for more regional and international research collaboration in higher education policy, development and governance.

“We welcome the opportunity to develop PhD student exchange and deepen our strategic research collaboration with Lingnan University,” said Prof Simon Marginson, Director of the Centre for Global Higher Education, UCL Institute of Education. He was echoed by Prof Rajani Naidoo, Director of the International Centre for Higher Education Management, University of Bath who stated that “we treasure the strategic partnership with Lingnan University, and are keen to deepen international research cooperation, co-develop professional doctorate programmes and executive training for higher education leaders with the University.”

Prof Deane Neubauer, Co-Director of APHERP pointed out that “it has been a great pleasure to connect with scholars from leading research institutions working collaboratively in higher education research. The focus on comparative work between the Asia Pacific region, Europe and the US would be theoretically and empirically significant and relevant.” As one of the collaboration initiatives, Lingnan and APHERP co-hosted the international symposium “Gender and the Changing Face of Higher Education in Asia Pacific” on 29 October at the Lingnan campus.

Photo – http://photos.prnasia.com/prnh/20161031/8521607029

Source: Lingnan University

Written by asiafreshnews

November 2, 2016 at 6:09 pm

Posted in Uncategorized

International Design Policy Conference and Design Week Forum in Taiwan Capture Bold Ambitions for Future Role of Design

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-Leading design thinkers share ideas about human-centered, socially inclusive, and sustainable design for future cities at World Design Capital Taipei 2016
TAIPEI, Taiwan /PRNewswire/ — The World Design Capital (WDC) Taipei 2016 International Design Policy Conference brought together leaders in design thinking from around the world in Taipei to share their ideas on the future role of designers, public servants, and private firms in facing the challenges of urbanization and resource scarcity.

Opening Remarks by Mayor of Taipei City Ko Wen-je at the International Design Policy Conference held at the Taipei International Convention Center.
Opening Remarks by Mayor of Taipei City Ko Wen-je at the International Design Policy Conference held at the Taipei International Convention Center.
The conference, held on the weekend of October 15 and 16, was followed by the WDC Taipei 2016 International Design Week Forum on October 17 and 18, which saw organizers of leading design weeks discuss how to elevate the value of design weeks as platforms for promoting design.

Prof. Mugendi M’Rithaa, President of ICSID, described the conference as an opportunity to “exchange practical and inspiring solutions that strengthen design’s role in urban planning, and which set the foundation for a design-led legacy program which resonates far beyond the designated World Design Capital year.”

“Design is not just about seeking aesthetics in objects, it is about an attitude of thinking,” said Mayor of Taipei City Ko Wen-je. “To change Taiwan, we must start with the capital; to change the capital, we must change the culture; and to change the culture, we must start with design.”

Mayor Ko added that implementing design into urban development requires collaboration across different bureaus within government, as well as from citizens and professional designers, and stated that “our vision is to make Taipei a livable and sustainable city by 2050.”

Mayor Ko was joined in the first session by public officials from previous and future World Design Capital cities, including Jussi Pajunen, Mayor of Helsinki; Ian Neilson, Executive Deputy Mayor, City of Cape Town; and Miguel Torruco Marqués, Secretary of Tourism, Mexico City.

They shared thoughts on the role public officials can play in supporting and investing in social design innovation to develop a sustainable and inclusive urban future. Anne Stenros, the newly appointed Chief Design Officer of Helsinki, noted the trend of design moving away from a “user-centric” approach towards a “citizen-driven” mindset that encompasses a more holistic and participatory view of design.

In further sessions, Jocelyn Wyatt, Co-Lead and Executive Director of IDEO.org, and Rama Gheerawo, Director of the Helen Hamlyn Centre for Design and the RCA Reader in Inclusive Design, elaborated on their approaches to human-centered, social design and the importance of empathy.

Having both conducted design interventions with lower socio-economic and disadvantaged communities, Gheerawo spoke of the importance of breaking down social barriers through simple, fun exercises in order to open up genuine conversations. Wyatt further emphasized the need for tangible and measurable results, and the value of deep listening in gaining insight and inspiration for solutions that can scale.

Professor Dung-Sheng Chen, from the Department of Sociology at National Taiwan University, stated that “every citizen should be a social designer and have the ability to participate in the process of social design.” Professor Chen spoke of the rapid progression of Taiwan since 1987 towards a democratic and inclusive society, highlighting the many ways that now exist for citizens to participate in policy, budgeting, and shaping the city through platforms like join.gov.tw.

In her first public appearance since starting in her role as the first and youngest Digital Minister without portfolio for the Executive Yuan, Audrey Tang gave an introduction to her involvement in hackathons with the civic tech community with the aim of bringing about greater government transparency. She was joined by Julia Kloiber, Project Lead for the Open Knowledge Foundation in Germany, who also spoke of the role designers can play in supporting software developers and engineers to make complex data sets accessible to citizens.

Shikuan Chen, Vice President of Experience Design at Compal Electronics; Annete Baumeister, the Studio Director of Shanghai Designworks for the BMW Group; and Mike Orgill, the Director of Public Policy in the Asia Pacific region for Airbnb, spoke on the “sharing economy.” Since sharing of assets can reduce the demand for precious natural resources and limited urban space, the speakers suggested that designers’ efforts will increasingly focus on user experience over ownership. Baumeister showcased the Mini Vision Next 100, a futuristic concept car which is autonomous, electric, and designed to be shared.

For more information on speakers and topics at the conference, visit: http://topic.cw.com.tw/forum/2016WDC/index_en.html.

The International Design Week Forum brought together organizers of design weeks from cities including Beijing, Chiang Mai, Dubai, Eindhoven, Holon, London, Tokyo Paris, Sydney, and areas and countries including Hong Kong, Mexico, Singapore, and Taiwan. During the fruitful exchange, organizers shared ideas on how to overcome common challenges and developed strategies to share resources in future.

“I think that it’s important as design weeks that together we look into how we can strengthen the ties between the weeks, to make a network that is useful for our design communities,” said Ingrid Van der Wacht, International Projects Manager of Dutch Design Week.

“Through this forum we were able to get to know each other better, and understand how other people curate their own event. We’re already starting to think about the next step, of how we can work together in future,” added Ben Chiu, Executive Director of Taiwan Designers’ Week.

Organized by Taiwan Designers’ Web, the forum was held on Monday, October 17 at the Xue Xue Institute and Tuesday, October 18 at the Taipei Fine Arts Museum. The International Design Policy Conference was held at the Taipei International Convention Center. For more information on speakers and topics at the forum, visit: http://www.designersweek.tw/activity/2016/forum/index_en.htm.

The WDC Taipei 2016 International Design House Exhibition, located in the Songshan Cultural and Creative Park, will be open every day from 10AM to 6PM, from now until Sunday, October 30, and is free for all visitors. A free shuttle bus service will be provided from Songshan Cultural Creative Park to three satellite exhibition areas around the city, including Yongkang Street, Zhongshan-Shuanglian District, and Wanhua-Dadaocheng District. For more information, visit: http://wdc2016.taipei/en/international-design-house-exhibition/.

High and low res images, along with caption details and supporting documents can be downloaded here: https://www.dropbox.com/sh/kysi89h14ll04j0/AAApovO6CcQ_z–E4vnidCKda?dl=0.

About WDC Taipei 2016

“Adaptive City — Design in Motion” was Taipei City’s core concept in its 2015 application to host World Design Capital 2016. How can we apply innovative “design thinking” practices to overcome the constraints that limited resources place on our city’s development, pursue continual change in our urban governance, create happiness in the lives of our citizens–providing them with a better quality of life in a more livable, forward-looking city? These are the goals for Taipei City. 2016 marks the beginning of an evolution for Taipei, where we will take advantage of the potential in change by “Engaging Communities,” “Connecting Information,” and “Revitalizing the City.” For more information on WDC Taipei 2016, visit the official website http://wdc2016.taipei/en/, or follow on Facebook https://www.facebook.com/taipeidesign/.

About World Design Capital

World Design Capital® (WDC) is designated by Icsid every two years to recognize a city’s innovative use of design for economic, social and cultural development and to showcase effective design-led urban revitalization strategies that other cities can benefit from. Past cities to hold the WDC title include Torino (Italy) in 2008, Seoul (South Korea) in 2010, Helsinki (Finland) in 2012, and Cape Town (South Africa) 2014. Taipei (Taiwan) is this year’s WDC, and Mexico City has just been named WDC 2018. For more information, please visit http://www.worlddesigncapital.com.

Media Contact

Taipei City Government Contact

Saskia Kerkvliet

International Media Liaison

+886 2 2311 7007 *406

saskia.kerkvliet@ddg.com.tw

Olivia Hsu

World Design Capital Taipei 2016 Office

+886 2 2720 8889 *3657

bt-yunwei@mail.taipei.gov.tw

Taipei WDC Office Contact

Anne Chang

World Design Capital Taipei 2016 Office

+886 2 2745 8199 *410

anne_chang@tdc.org.tw

Photo – http://photos.prnasia.com/prnh/20161027/8521606941

Source: World Design Capital
Related Links:
http://www.worlddesigncapital.com

Written by asiafreshnews

November 2, 2016 at 5:56 pm

Posted in Uncategorized

Cashback Rewards Feature Losing Its Lustre for Cardholders in Singapore, J.D. Power Finds

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-American Express Ranks Highest in Credit Card Customer Satisfaction for Second Consecutive Year
SINGAPORE /PRNewswire/ — More than half (52%) of credit cardholders in Singapore say they are motivated to use their primary card because of the ability to receive cashback rewards, but these cardholders end up being notably less satisfied with their issuer, according to the J.D. Power Singapore Credit Card Satisfaction Study,SM released today.

J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Cashback losing lustre in Singapore
J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Cashback losing lustre in Singapore
The study, now in its second year, measures customer satisfaction with their credit card issuer by examining six key factors: interaction; credit card terms; billing and payment; rewards; benefits and services; and problem resolution. Satisfaction is calculated on a 1,000-point scale.

Among cardholders who choose their card based on cashback, overall satisfaction is 712 and their monthly spend averages $1,022. In contrast, among cardholders who choose their card based on service-related reasons, such as better mobile/tablet app for account management, better customer service and better benefits, satisfaction scores are significantly higher (785, 753 and 745, respectively).

“Card issuers have been aggressively pushing cashback rewards cards into the marketplace and, to a certain extent, they are rightly responding to the rising demand that customers have for this reward,” said Gerrit Kuyntjes, vice president and general manager at J.D. Power. “However, in doing so, they elevate customers’ expectations of cashback rewards to unrealistic levels. Failure to deliver on those perceived expectations will have a substantial negative effect on customer satisfaction since more than half of their customer base is expecting this perk.”

Additionally, the study finds that 20% of cardholders indicate the rewards programme offered by their primary card is unattractive, underlining the need for card issuers to design rewards that better meet changing customer desires.

The study also illustrates the effect low satisfaction has on retention rates. Among highly dissatisfied customers (overall satisfaction scores of 611 and lower), 26% say they “probably/ definitely would” switch cards in the next 12 months. In contrast, among customers who are highly satisfied (overall satisfaction scores of 787 and higher), the defection level drops to 15%.

Mobile Digital Wallets Off to a Promising Start

J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Mobile Digital Wallets in Singapore
J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Mobile Digital Wallets in Singapore
More than one-fourth (26%) of cardholders now use mobile digital wallet technology such as Apple Pay, Android Pay, Google Wallet or Samsung Pay, which was launched earlier this year. Early adopters of this technology — nearly half of whom use Apple Pay — indicate greater satisfaction with their card issuer and have higher spend on their credit card.

The average satisfaction score among users of mobile digital wallets is 718, which is 29 points higher than among those who do not use digital wallets. Additionally, mobile digital wallet users spend an average of $1,183 monthly, or $280 higher than among those who do not.

“It is encouraging to see mobile digital wallet technology not only gaining traction but also helping to increase customer satisfaction with their credit card issuer,” said Gordon Shields, director at J.D. Power. “Card issuers should continue to press on in their marketing efforts to further educate customers on the benefits of switching to digital wallets.”

The following are additional findings of the 2016 study:

Mobile Wins Big: Mobile app usage has increased this year to 29%, up from 21% in 2015. Satisfaction among customers who use their credit card issuer’s mobile app is 725, compared with 685 among those who do not use a mobile app.
Reward Programmes Continue to Confuse: Nearly 18% of cardholders perceive that card issuers are making their rewards programmes harder to understand. The changing conditions for cardholders to earn and redeem rewards, as well as limitations on offers and promotions, can make it difficult for cardholders to get the most out of their cards.
Lack of Understanding of Credit Card Terms: Foreign currency and transaction fees are the most common areas in which customers lack understanding. Nearly half (47%) of all cardholders say they partially understand or completely do not understand foreign currency and transaction fees.
Low Interest Rate Awareness: More than one-third (37%) of cardholders are not aware of their credit card interest rate. Even among customers who carry a balance on their credit card, and hence are affected more by an Annual Percentage Rate (APR) on their outstanding balance, 40% say they partially or do not at all understand their interest rate.
Problem Incidences Decline from Last Year: Only 10% of customers have experienced a problem with their card in the past 12 months, a decline of four percentage points from last year. Late or annual fees is the problem most commonly reported by customers (29%), followed by issues with rewards programmes (16%). However, satisfaction is most affected if the problem is related to poor customer service.
Study Rankings

J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Card Issuers’ Ranking
J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Card Issuers’ Ranking
American Express ranks highest in credit card customer satisfaction for a second consecutive year with an overall satisfaction score of 738. American Express performs particularly well in five of the six study factors: interaction; credit card terms; billing and payment; rewards; and benefits and services.

POSB and Citibank rank second and third with scores of 706 and 698, respectively. POSB performs particularly well in the customer interaction and billing & payment factors, while Citibank performs particularly well in billing & payment.

The 2016 Singapore Credit Card Satisfaction Study is based on responses from 2,927 cardholders. The study was fielded in August-September 2016.

Media Relations Contacts

Xingti Liu; J.D. Power; Singapore; 65-6733 8980; xingti.liu@jdpower.com.sg
John Tews; J.D. Power; Troy, Michigan, USA; 001-248-680-6218; media.relations@jdpa.com

About J.D. Power in the Asia Pacific Region

J.D. Power has offices in Tokyo, Singapore, Beijing, Shanghai, Malaysia and Bangkok that conduct customer satisfaction research and provide consulting services in the automotive, information technology and finance industries in the Asia Pacific region. Together, the six offices bring the language of customer satisfaction to consumers and businesses in Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Taiwan, Thailand and Vietnam. Information regarding J.D. Power and its products can be accessed through the internet at asean-oceania.jdpower.com.

About J.D. Power and Advertising/Promotional Rules http://www.jdpower.com/about-us/press-release-info

Photo – http://photos.prnasia.com/prnh/20161027/8521606925-a
Photo – http://photos.prnasia.com/prnh/20161027/8521606925-b
Photo – http://photos.prnasia.com/prnh/20161027/8521606925-c

Source: J.D. Power Asia Pacific

Written by asiafreshnews

November 2, 2016 at 5:56 pm

Posted in Uncategorized

Cashback Rewards Feature Losing Its Lustre for Cardholders in Singapore, J.D. Power Finds

leave a comment »

-American Express Ranks Highest in Credit Card Customer Satisfaction for Second Consecutive Year
SINGAPORE /PRNewswire/ — More than half (52%) of credit cardholders in Singapore say they are motivated to use their primary card because of the ability to receive cashback rewards, but these cardholders end up being notably less satisfied with their issuer, according to the J.D. Power Singapore Credit Card Satisfaction Study,SM released today.

J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Cashback losing lustre in Singapore
J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Cashback losing lustre in Singapore
The study, now in its second year, measures customer satisfaction with their credit card issuer by examining six key factors: interaction; credit card terms; billing and payment; rewards; benefits and services; and problem resolution. Satisfaction is calculated on a 1,000-point scale.

Among cardholders who choose their card based on cashback, overall satisfaction is 712 and their monthly spend averages $1,022. In contrast, among cardholders who choose their card based on service-related reasons, such as better mobile/tablet app for account management, better customer service and better benefits, satisfaction scores are significantly higher (785, 753 and 745, respectively).

“Card issuers have been aggressively pushing cashback rewards cards into the marketplace and, to a certain extent, they are rightly responding to the rising demand that customers have for this reward,” said Gerrit Kuyntjes, vice president and general manager at J.D. Power. “However, in doing so, they elevate customers’ expectations of cashback rewards to unrealistic levels. Failure to deliver on those perceived expectations will have a substantial negative effect on customer satisfaction since more than half of their customer base is expecting this perk.”

Additionally, the study finds that 20% of cardholders indicate the rewards programme offered by their primary card is unattractive, underlining the need for card issuers to design rewards that better meet changing customer desires.

The study also illustrates the effect low satisfaction has on retention rates. Among highly dissatisfied customers (overall satisfaction scores of 611 and lower), 26% say they “probably/ definitely would” switch cards in the next 12 months. In contrast, among customers who are highly satisfied (overall satisfaction scores of 787 and higher), the defection level drops to 15%.

Mobile Digital Wallets Off to a Promising Start

J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Mobile Digital Wallets in Singapore
J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Mobile Digital Wallets in Singapore
More than one-fourth (26%) of cardholders now use mobile digital wallet technology such as Apple Pay, Android Pay, Google Wallet or Samsung Pay, which was launched earlier this year. Early adopters of this technology — nearly half of whom use Apple Pay — indicate greater satisfaction with their card issuer and have higher spend on their credit card.

The average satisfaction score among users of mobile digital wallets is 718, which is 29 points higher than among those who do not use digital wallets. Additionally, mobile digital wallet users spend an average of $1,183 monthly, or $280 higher than among those who do not.

“It is encouraging to see mobile digital wallet technology not only gaining traction but also helping to increase customer satisfaction with their credit card issuer,” said Gordon Shields, director at J.D. Power. “Card issuers should continue to press on in their marketing efforts to further educate customers on the benefits of switching to digital wallets.”

The following are additional findings of the 2016 study:

Mobile Wins Big: Mobile app usage has increased this year to 29%, up from 21% in 2015. Satisfaction among customers who use their credit card issuer’s mobile app is 725, compared with 685 among those who do not use a mobile app.
Reward Programmes Continue to Confuse: Nearly 18% of cardholders perceive that card issuers are making their rewards programmes harder to understand. The changing conditions for cardholders to earn and redeem rewards, as well as limitations on offers and promotions, can make it difficult for cardholders to get the most out of their cards.
Lack of Understanding of Credit Card Terms: Foreign currency and transaction fees are the most common areas in which customers lack understanding. Nearly half (47%) of all cardholders say they partially understand or completely do not understand foreign currency and transaction fees.
Low Interest Rate Awareness: More than one-third (37%) of cardholders are not aware of their credit card interest rate. Even among customers who carry a balance on their credit card, and hence are affected more by an Annual Percentage Rate (APR) on their outstanding balance, 40% say they partially or do not at all understand their interest rate.
Problem Incidences Decline from Last Year: Only 10% of customers have experienced a problem with their card in the past 12 months, a decline of four percentage points from last year. Late or annual fees is the problem most commonly reported by customers (29%), followed by issues with rewards programmes (16%). However, satisfaction is most affected if the problem is related to poor customer service.
Study Rankings

J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Card Issuers’ Ranking
J.D. Power’s 2016 Singapore Credit Card Satisfaction Study, Card Issuers’ Ranking
American Express ranks highest in credit card customer satisfaction for a second consecutive year with an overall satisfaction score of 738. American Express performs particularly well in five of the six study factors: interaction; credit card terms; billing and payment; rewards; and benefits and services.

POSB and Citibank rank second and third with scores of 706 and 698, respectively. POSB performs particularly well in the customer interaction and billing & payment factors, while Citibank performs particularly well in billing & payment.

The 2016 Singapore Credit Card Satisfaction Study is based on responses from 2,927 cardholders. The study was fielded in August-September 2016.

Media Relations Contacts

Xingti Liu; J.D. Power; Singapore; 65-6733 8980; xingti.liu@jdpower.com.sg
John Tews; J.D. Power; Troy, Michigan, USA; 001-248-680-6218; media.relations@jdpa.com

About J.D. Power in the Asia Pacific Region

J.D. Power has offices in Tokyo, Singapore, Beijing, Shanghai, Malaysia and Bangkok that conduct customer satisfaction research and provide consulting services in the automotive, information technology and finance industries in the Asia Pacific region. Together, the six offices bring the language of customer satisfaction to consumers and businesses in Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Taiwan, Thailand and Vietnam. Information regarding J.D. Power and its products can be accessed through the internet at asean-oceania.jdpower.com.

About J.D. Power and Advertising/Promotional Rules http://www.jdpower.com/about-us/press-release-info

Photo – http://photos.prnasia.com/prnh/20161027/8521606925-a
Photo – http://photos.prnasia.com/prnh/20161027/8521606925-b
Photo – http://photos.prnasia.com/prnh/20161027/8521606925-c

Source: J.D. Power Asia Pacific

Written by asiafreshnews

November 2, 2016 at 5:38 pm

Posted in Uncategorized

Spurring A Nation To Get Active: Step Up & Out With the Actxa Swift and Swift+

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SINGAPORE /PRNewswire/ — Actxa is proud to be appointed as one of the official technology partners of the National Steps ChallengeTM (NSC) Season 2 by the Health Promotion Board (HPB). Fueled by the nation’s positive response to the physical activity initiative last year, the fitness wearables company has launched three new step tracker models alongside an easy trade-up program, to help Singapore step up and out for NSC Season 2.

Launched by HPB on 1 October 2016, Season 2 brings more fun and prizes in motivating the nation to step up and move about every day, anytime and anywhere. Making a welcome return from last year is the immensely popular steps-for-rewards system, where all NSC participants will be rewarded for leading active lifestyles — the more steps taken each day, the more points earned to redeem sure-win rewards as well as lucky draw chances.

The smart gadget tagged to this fun physical activity programme is the steps tracker, a pedometer-based fitness buddy designed to motivate even more Singaporeans to lead active lifestyles. A firm advocate of spurring a nation of physically active people, Actxa came on board last year to supply the wearable technology, and 2015 saw HPB handing out over 156,000 pieces of the specially produced Actxa Stride — which can still be used for the second season of NSC.

In addition, Actxa has produced three enhanced step tracker models: The Stride+, as well as the Swift and Swift+, which NSC Season 2 participants can choose to use if they are not using any of the three official trackers, including the Actxa Stride, that HPB issues. These additional models are available for trade-ups or direct purchase this year.

Opt To Swap Into Swift+

From the Primary One student to the blue-collared worker to the 60-year-old silver-haired grandparent, Actxa’s company DNA has always been about incorporating smart technologies into innovative gadgets so consumers are empowered to live healthier, more active lifestyles.

As such, Actxa has launched a Trade-In Program for NSC Season 2 — a fuss-free initiative that takes in all step trackers regardless of condition and brands, for an upgrade to either the Swift or Swift+. The Swift+ in particular packs in plenty of exciting new features to practically assist wearers in their daily dynamic lives.

More than just monitoring your daily steps count, the Swift+ functions like a 24/7 fitness buddy thanks to the Activity Tracker which tabulates amount of calories burnt, active duration time and distance travelled on a daily basis. Another powerful addition is in utilising nano-coating technology to deliver Sweat/Rain/Splash/Swim Proof resistance, so users may indulge in water activities without worrying about losing their fitness data. Lifestyle helps aren’t forgotten, such as a Silent Alarm for jump-starting the day without waking others, as well as allowing the modern millennial the option of using the Swift+ for receiving call notifications (with Caller ID on screen), text message notifications as well as email notifications while on the go. Find more information on http://www.actxa.com/sg/swift-plus/.

“Actxa is very proud to be a Singaporean company supporting a nationwide initiative that encourages fellow Singaporeans to be active. In support of the National Steps ChallengeTM, we are excited to launch a series of promotions that aim to put our fitness and activity trackers into the hands of everyone, inspiring them to lead active and healthier lives,” said Joel Chin, CEO of Actxa.

All step trackers can be traded up from 1 Oct 2016 to 31 March 2017 at our list of recognised retail partners, located across 12 locations island wide. Each accepted tracker is entitled to a $15 discount off the Swift or Swift+ (U.P. $49.90 and $69.90). The discounted Swift and Swift+ will cost $34.90 and $54.90 respectively. For more information, log on to http://www.actxa.com/trade-in.

About The National Steps Challenge

The National Steps Challenge™ (NSC) is a physical activity initiative by the Health Promotion Board (HPB) to encourage Singapore residents to be more physically active every day, anytime and anywhere. After the rousing success of 2015’s inaugural launch, Season 2 kickstarted on 1 October 2016 and will end on 30 April 2017. The NSC is open to all Singaporeans, Permanent Residents and foreigners aged 18 and above at the point of registration with a valid NRIC or FIN.

About ACTXA

The Actxa team was formed in 2015, steered by a team passionate to design, develop and deliver the latest technologies packed into fitness wearables that are not only affordable, but also fun to use and aesthetically right on point. That same year, Actxa became the appointed supplier of the steps tracker for the inaugural National Steps ChallengeTM. Leading up to the anticipated launch of Season 2 on 1 October 2016, Actxa has again been chosen as the appointed supplier of steps tracker, in addition to being the official tech partner of the event.

Truly, our company’s tagline to ‘Mind Your Fitness’ speaks of our single motivation to empower customers to embark on healthy lifestyles, through our range of innovative products such as activity trackers and a smart scale that are easily connected via a smart app — all platforms powered by our experience in technology and biomechanics.

For further information, please contact:

Marcus Soo
Tel: +65 8765 0366
Email: marcus@actxa.com
Website: http://www.actxa.com
Actxa Swift+ Media Kit: http://www.actxa.com/sg/swift-plus-media-kit

Source: ACTXA
Related Links:
http://www.actxa.com

Written by asiafreshnews

November 2, 2016 at 4:13 pm

Posted in Uncategorized