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Australian Credit Card Issuers Battle for Customer Satisfaction: J.D. Power Reports

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-American Express ranks highest in credit card satisfaction; Big Banks lag behind competitors
MELBOURNE, Australia /PRNewswire/ — Credit card issuers in Australia need to make their rewards programs more attractive for customers or else they may face a significant reduction in consumer spending, according to the J.D. Power 2016 Australia Credit Card Satisfaction StudySM. And even as the Big 4 make small strides in improving their customer satisfaction scores, the other competitors outpace their improvement by a significant margin. The study also finds that American Express customers are the most satisfied with their cards.

J.D. Power 2016 Australia Credit Card Satisfactory Study(SM)
J.D. Power 2016 Australia Credit Card Satisfactory Study(SM)
However, while overall credit card satisfaction continues to improve, a large percentage of customers still report that their rewards program is either unattractive or only slightly attractive. Only one-fourth of cardholders say that the cards’ rewards program resonates with them. Furthermore, nearly one in five cardholders thought that the value of their rewards had declined in the last 12 months. This presents a double setback for card issuers as a lackluster rewards program not only depresses satisfaction scores but also has the effect of lowering monthly spend by as much as 300%.

“Clearly Australian customers are not getting enough from the loyalty and rewards programs offered by credit card issuers in Australia; or simply don’t know how to access the benefits or understand them,” said Dr. Gordon Shields, director at J.D. Power. “The overall decline in value of some programs should prompt consumers to look around for the best offerings in order not to squander the potential benefits they can get from cards.”

The most popular rewards amongst Australians are gift cards, airline tickets and cashback offers. Special events, hotel stays and donations are least preferred.

The study also reported an increase in cardholders (26%) actively using a bank app to track their credit card activities, up from 15% in 2015. On average, eight of 10 cardholders also are visiting their banks’ website to service their accounts.

About the Study

This study measures customer satisfaction with their credit card issuer by examining six key factors: interaction; credit card terms; billing and payment; benefits and services; rewards; and problem resolution. Satisfaction is calculated on a 1,000-point scale.

For a copy of the full release, please click here.

Media Relations Contacts

Mark Detre, PPR +61-(03)-8643-1631; Mark.Detre@ppr.com.au
XingTi Liu; J.D. Power; Singapore; +65-6733-8980; xingti.liu@jdpower.com.sg

Photo – http://photos.prnasia.com/prnh/20160713/8521604536

Source: J.D. Power

Written by asiafreshnews

July 15, 2016 at 6:28 pm

Posted in Uncategorized

Lanson Place Opens its Fifth Property in Shanghai’s Waigaoqiao Free Trade Zone

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-One Sunland Serviced Suites managed by Lanson Place
HONG KONG /PRNewswire/ — Lanson Place Hospitality Management Limited (“Lanson Place”), a Hong Kong-based high-end hospitality management brand in Asia, is proud to announce the opening of One Sunland Serviced Suites managed by Lanson Place in the Waigaoqiao Free Trade Zone in Pudong, Shanghai.

One-Bedroom Residence of One Sunland Serviced Suites managed by Lanson Place
One-Bedroom Residence of One Sunland Serviced Suites managed by Lanson Place
Situated just minutes away from the booming Waigaoqiao area, One Sunland Serviced Suites managed by Lanson Place provides a modern accommodation that is ideal for expatriates stationed in the Free Trade Zone. It is located within walking distance to Zhouhai Road Metro Station of Metro Line 6, which easily connects to Shanghai’s city centre. A major shopping mall, Harrow International School, Shanghai Waigaoqiao International Trade Cultural Exchange Centre, and an expansive golf complex are also within arm’s reach.

An exquisite exemplification of vibrant lifestyle and residential comfort, the property features a total of 188 units, from cozy studios to spacious three-bedroom duplexes of 66 to 228 sq.m., catering to residents with different family sizes and needs. All apartment units are dedicated to offer residents a truly restful home feeling, accentuated by a soothing neutral palette and clever contemporary touches. Apartment amenities include a fully-appointed kitchen, LED television and home theatre system, heated flooring, satellite TV, and wireless broadband internet connection. The property is also thoughtfully designed with a wide range of recreational facilities perfect for working parents and their families, such as an exercise room with sauna and jacuzzi, business station, residents’ lounge, pool table, video game centre, children’s playroom, and a multi-purpose meeting room.

Mr. Marc Hediger, Chief Executive Officer of Lanson Place, said, “We are excited to bring forth our fifth project in the newly-established Waigaoqiao Free Trade Zone in Shanghai, just adjacent to Zhangjiang Hi-Tech Park and Jinqiao Industrial Park. Being the first high-end serviced apartment to lay its block at the gate of the Free Trade Zone, our property will boost the zone’s industrial development by drawing more multi-national enterprises to anchor here, along with its experts and talents. It is also a tremendous opportunity for us to transform the Waigaoqiao area as a new, international community, combining residences, businesses, shopping complexes and schools.”

Mr. Jimmy Yu, General Manager of One Sunland Serviced Suites managed by Lanson Place, said, “The magnificent architectural design of our property gracefully merges with the contemporary facilities, providing a tranquil hideaway where residents can fully unwind and relax. From sleek and refreshing home designs, extensive and premium facilities serving both business and leisure purposes, to our hallmark of warm and authentic services, we assure residents the ultimate home comfort and secluded privacy.”

For more information about Lanson Place, please visit http://www.lansonplace.com.

About Lanson Place Hospitality Management Limited

Lanson Place is a wholly owned subsidiary of Wing Tai Properties Limited (Wing Tai), a publicly listed company in Hong Kong (HKEx stock code: 369). Wing Tai currently manages ten properties (two of which Wing Tai has equity in) under the Lanson Place brand, comprising high-end serviced apartments and boutique hotel in Shanghai, Kuala Lumpur, Singapore, and Hong Kong.

Lanson Place properties are generally located in close proximity to the central business district as well as high-end shopping and entertainment areas. Lanson Place aims to offer attentive and personalised service with the convenience of a luxury hotel and the comfort and privacy of a private home.

The Group will continue to grow the Lanson Place brand as a pan-Asian brand and will continue to explore investment and management opportunities mainly in gateway cities in the Asia-Pacific region.

For further information, please contact Lanson Place Hospitality Management Limited.

Photo – http://photos.prnasia.com/prnh/20160713/8521604529

Source: Lanson Place Hospitality Management Limited
Related stocks: HongKong:0369
Related Links:
http://www.lansonplace.com

Written by asiafreshnews

July 15, 2016 at 5:55 pm

Posted in Uncategorized

Hilton Hits the Sweet Spot with New Exclusive Golf Experiences in Asia

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-Have the perfect golf vacations with Stay and Play packages and money-can’t-buy experiences
SINGAPORE /PRNewswire/ — Avid golfers can now enjoy world-class, championship golf courses across Asia through specially curated packages and experiences that Hilton Worldwide (NYSE: HLT) has launched today in the region. These experiences allow golf enthusiasts to live the life of a professional golfer on tour by enjoying an outstanding round of golf at some of the best championship golf courses Asia has to offer while staying at one of the participating Hilton Worldwide hotels in the region.

Laguna World Classic Course, Laguna National Golf and Country Club, Singapore
Laguna World Classic Course, Laguna National Golf and Country Club, Singapore
The new golf experiences include three official Asian Tour Stay and Play packages in Singapore, Indonesia, and Thailand. Each of these includes 18 holes of golf at Singapore’s top-ranked Laguna National Golf and Country Club, the prestigious Royale Jakarta Golf Club, or the Black Mountain Championship Golf Course in Hua Hin, Thailand. To complement the game, the package includes a two-night stay with Hilton Singapore, DoubleTree by Hilton Jakarta Diponegoro or Hilton Hua Hin Resort & Spa respectively.

In addition to the Stay and Play packages, Hilton has unveiled four money-can’t-buy Hilton HHonors Access experiences as part of its range of special lifestyle privileges that are exclusive to Hilton HHonors members. Through the Hilton HHonors Auction platform, Hilton HHonors members can bid for once-in-a-lifetime opportunities to tee off with Asian Tour Professionals at the Venetian Macau Open Pro-Am, the Indonesian Masters Pro-Am, or at the Serapong Course at Sentosa Golf Club in Singapore. Four exclusive passes to the hospitality marquees at the UBS Hong Kong Open 2016 are also up for bidding.

“At Hilton, we recognise that today’s travellers are looking for unique, authentic experiences that will form indelible memories of a lifetime, and we are happy to be able to provide these through the launch of the new golf experiences at these exclusive clubs and world class events,” said Mark Liversidge, Vice President, Marketing, Asia Pacific, Hilton Worldwide. “From our Stay and Play packages to our Hilton HHonors Access golfing experiences, we aim to create memorable, unique golf getaways which will be more seamless and accessible to our HHonors members and guests.”

Since September 2015, Hilton forged a partnership with the Asian Tour to provide first-class accommodation for professional golfers playing on tour. With the launch of the Stay and Play packages and money-can’t-buy golf experiences, Hilton also affirms its commitment to provide amateur golfers unique golfing experiences in Asia Pacific.

Appendix 1: The Official Asian Tour Stay and Play Packages

Hilton offers three official Asian Tour Stay and Play packages which give guests the chance to experience the life of a professional golfer on tour by enjoying the exceptional accommodation of a Hilton property for two nights, and a round of golf at a championship golf course. These packages are subject to availability for weekend stays (arriving Fridays and departing Sundays only) booked between July 1, 2016 and June 16, 2017, inclusive and completed between July 15, 2016 and June 30, 2017, inclusive. Booking must be made at least 14 days in advance of arrival.

Hilton Singapore

Set in the heart of Orchard Road, Hilton Singapore is an ideal weekend destination to fulfill your shopping, dining and now, golfing needs. Sample the delights of one of its six dining options or relax at the Sky Bar and soak in the city views at sunset. Then take the short ride out to one of the top ranked golf clubs in the world – Laguna National Golf and Country Club. The links style and parkland style championship courses provide fun and challenges to both professional and amateur golfers alike. This official Asian Tour Stay & Play package includes a two-night stay with breakfast and 18-holes of golf. Terms & conditions apply.

DoubleTree by Hilton Jakarta Diponegoro

Enjoy the comfort of this contemporary hotel close to the city’s bustling centre but set in a quiet area surrounded by markets, restaurants and shopping. Enjoy a round at the prestigious Royale Jakarta Golf Club. Conveniently located in the city, you will experience the lush fairways and immaculate greens of one of Asia’s top golf courses. This official Asian Tour Stay & Play package includes a two-night stay with breakfast and 18-holes of golf. Terms & conditions apply.

Hilton Hua Hin Resort & Spa

Relax in the luxury of the Hilton Hua Hin Resort and Spa on a Friday and Saturday night. Dip your toes in the ocean, sample some wonderful Thai cuisine, enjoy a massage and then get ready to play the award-winning Black Mountain Championship Golf Course which will delight and challenge any golfer. This official Asian Tour Stay & Play package includes a two-night stay with breakfast and 18-holes of golf — a perfect weekend for any golfer. Terms & conditions apply.

Appendix 2: Money-Can’t-Buy Hilton HHonors Access Golfing Experiences

Exclusive Hilton round of golf at Sentosa Golf club with Asian Tour Professional in Singapore — September 2, 2016 followed by dinner at Hilton Singapore

Hilton HHonors and the Asian Tour are delighted to offer you the opportunity to bid for a unique experience to play a round of golf with two friends and Asian Tour Professional Scott Barr at the famous Sentosa Golf Club followed by dinner at Hilton Singapore. You and two friends will join Scott for an afternoon round on the World Class Serapong Course before heading to Hilton Singapore to enjoy dinner and drinks at Opus to reflect on your day.

Pro-Am places for two golfers at the Venetian Macau Open in Macau — October 12, 2016 with a night at the Conrad Macau on October 11, 2016

Hilton HHonors and Asian Tour are delighted to offer you the opportunity to bid for a money-can’t-buy experience for you and a friend to play alongside one of the top Asian Tour Professionals at the Venetian Macau Open Pro-Am. To complete the experience, you will enjoy a night’s stay at the Conrad Macau, before heading to the golf course the next morning.

Pro-Am places for two golfers in the Asian Tour Indonesia Masters in Jakarta — October 5, 2016 followed by dinner and a night’s stay at the DoubleTree by Hilton Jakarta Diponegoro.

Hilton Hhonors and Asian Tour are delighted to offer you the opportunity to bid for a money-can’t-buy experience for you and a friend to play alongside one of the top Asian Tour Professionals at the Indonesian Masters Pro-Am. To complete the experience, you will enjoy dinner that evening at OPEN} restaurant and a night’s stay at the DoubleTree by Hilton hotel in Jakarta.

Hospitality marquee access for four at the UBS Hong Kong Open — December 10, 2016 with Dinner, Bed and Breakfast at the Conrad Hong Kong on December 9, 2016

Hilton HHonors and Asian Tour are delighted to offer you the opportunity to bid for four places in the hospitality marquees at the UBS Hong Kong Open 2016. To complete the experience, you enjoy a night’s stay at the Conrad Hong Kong with dinner at Nicholini’s, before taking a private transfer the next day to and from the golf course for your experience at the Hong Kong Golf Club.

For more information on all the above experiences, visit HHonors.com/auctions.

Appendix 3: Hilton HHonors Offers Comprehensive Lifestyle Privileges

Hilton HHonors is the free to join, guest loyalty program of Hilton’s 13 world-class brands. Hilton HHonors members who book directly with Hilton will save time and money, and gain instant access to the benefits they care about most. To book direct, travelers may schedule their travel on Hilton’s websites, the Hilton HHonors mobile app and reservation call centres, or through preferred corporate travel partners and approved travel agents. Highlighted perks include:

Exclusive Discounts: Members of Hilton HHonors can now take advantage of an exclusive discount at more than 4,500 hotels around the world (excluding hotels in mainland China, Hong Kong, Macau and Taiwan).
Instant Benefits: Hilton HHonors offers instant benefits to members, such as free Wi-Fi, digital tools, like digital check-in with room selection, and the ability to earn and redeem Hilton HHonors Points for free nights.
Unforgettable Experiences: Booking direct opens the door to unique events, like private concerts, such last week’s Halsey show, exclusive dining experiences and unique travel adventures.
Loyalty Rewarded with More Personalized Service: HHonors members can better share their preferences with the hotel for a stay tailored to their requests.
For more information on Hilton HHonors, visit HHonors.com. To attend future events, visit HHonors.com/auctions.

About Hilton Worldwide

Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, comprising more than 4,660 managed, franchised, owned and leased hotels and timeshare properties with nearly 765,000 rooms in 102 countries and territories. For 96 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company’s portfolio of 13 world-class global brands includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio – A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors®. Hilton HHonors members who book directly through preferred Hilton channels have access to benefits including preferred pricing, free standard Wi-Fi, as well as digital amenities that are available exclusively through the industry-leading Hilton HHonors app, where HHonors members can check-in, choose their room, and access their room using a Digital Key. Visit news.hiltonworldwide.com for more information and connect with Hilton Worldwide on Facebook, Twitter, YouTube, Flickr, LinkedIn and Instagram.

About Hilton HHonors

Hilton HHonors is the award-winning guest-loyalty program for Hilton Worldwide’s 13 distinct hotel brands, spanning more than 4,660 hotels, resorts and timeshare properties across 102 countries and territories. Hilton HHonors members who book directly through preferred Hilton channels have access to instant benefits, including an exclusive discount that can’t be found anywhere else, free standard Wi-Fi and popular digital tools available exclusively through the industry-leading Hilton HHonors mobile app, where HHonors members can check-in, choose their room, and access their room using a Digital Key. With more than 52 million members, HHonors offers hundreds of ways to earn and redeem Points. Members can redeem their Points for free nights, premium merchandise, charitable contributions, or unique events through the HHonors auction platform (hhonors.com/auctions), such as exclusive artist experiences and hotel concert events with Live Nation® or a race experience with the McLaren-Honda Formula 1 team. HHonors members’ loyalty is also rewarded with more personalized service. There is no cost to join, and travelers may enroll online by visiting http://www.HiltonHHonors.com or connect with Hilton HHonors at news.hiltonhhonors.com.

CONTACTS:
Joyce Moo
Hilton Worldwide — Asia Pacific
+65 6833 9703
Joyce.Moo@Hilton.com

Audrey Wong
Hilton Worldwide — Asia Pacific
+65 6833 9763
Audrey.Wong@Hilton.com

Photo – http://photos.prnasia.com/prnh/20160713/8521604537

Source: Hilton Worldwide
Related stocks: NYSE:HLT

Written by asiafreshnews

July 15, 2016 at 5:40 pm

Posted in Uncategorized

“We’re All Smurfs!” Art Exhibition @ Harbour City

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HONG KONG /PRNewswire/ —

We’re all Smurfs! This summer, Smurfs will embark on an Asian Art Tour to convey their beliefs in harmony without boundaries. Their first port of call will be Harbour City in Hong Kong!

Visit the Enormous “We’re All Smurfs” Village and play
Visit the Enormous “We’re All Smurfs” Village and play

Peyo’s precious original works are showcased in the Gallery. Global Online Charity Sale of UNICEF x Smurf pure white figure.
Peyo’s precious original works are showcased in the Gallery. Global Online Charity Sale of UNICEF x Smurf pure white figure.

The Smurfs Delicacy launched by different restaurants
The Smurfs Delicacy launched by different restaurants

From July 13 to August 21, 2016, transformed by Papa Smurf’s unique magic potion, the Ocean Terminal Forecourt of Harbour City will become an enormous “We’re All Smurfs!” village. Moreover, an exhibition featuring 36 precious original works of Peyo will debut for the first time. What’s more, a 4-metre high giant Smurf will be greeting us up in the air, together with a display of eight classic comic scenes of The Smurfs. Smurf fans can collect the Hong Kong Special Edition Smurf figures and premiums from all over the world. Kids can also attend The Smurfs summer school to learn different skills and to get various Smurf certified badges. More than that, Harbour City will be offering “We’re All Smurfs!” themed dishes, desserts and drinks, ensuring everyone enjoy a smurfy culinary experience. On the other hand, The Smurfs will work with UNICEF again after their last collaboration in 2008. From 13 July to 21 August, 2016, the Smurfs will launch the “Yes I Smurf!” UNICEF x Smurf Figure Global Online Charity Sale.

The opening ceremony of the exhibition was held on 13 July, 2016. Nicholas Tytgat, the grandson of Peyo, the creator of the Smurfs, has flown from Belgium to attend the ceremony. Harbour City has also invited famous singer and movie star, Mr. Aaron Kwok, to be the officiating guest.

Download more photos: https://www.dropbox.com/sh/tzevei9s57f03ru/AABvVY1BgdH2K78rVmNqCzOaa?dl=0

1. Welcome to the Enormous “We’re All Smurfs” Village

Papa Smurf will use his secret magic potion to transform the Ocean Terminal Forecourt of Harbour City into an enormous “We’re All Smurfs” village so that everyone can literally enter the world of The Smurfs. 35 Smurfs at 1-metre-tall are living happily the village. Visitors may also enter the 6-metre-tall gigantic mushroom house, where they can play interactive games with other Smurfs with the use of the AR Technology.

2. World Premiere of original artworks at “The Smurfs House of Stories”

In “The Smurfs House of Stories” at the Gallery by the Harbour, we will pay homage to Peyo, the genius storyteller, revealing aspects of his extraordinary life and talent. Peyo’s studio will be re-created for this major retrospective, showcasing Peyo’s precious original works that are exhibited to the world publicly for the first time ever.

3.”The Smurfs” Creative Model Exhibition Local Artists Remodeling Eight Comic Scenes

Harbour City has invited two renowned local miniature artists Tony Lai and Maggie Chan to create models based on the key elements of eight 1:1 comic-strips of The Smurfs and displayed at the corridor on Ground Floor of Gateway Arcade, leading us through the passageway where the comic world and the reality converges.

4.”The Smurfs Rarities Collection” Pop-up Store

“The Smurfs Rarities Collection” Pop-up Store will be opened at the Atrium I of Gateway Arcade, with a giant 4-metre-high Smurf flying in the sky to greet the visitors. Several limited-edition collectibles, specifically those produced for this Hong Kong tour, will be available in the pop-up store during the exhibition. These include 316L Black Steel Smurf figure and wood carved Smurf figure, as well as The Hong Kong style Smurfette figure in red, white and blue dress and the Kung-Fu Smurf figure.

5. The Smurfs Delicacy

Echoing with the “We’re All Smurfs” Art Exhibition, Harbour City also teams up with many of the restaurants in our shopping mall (including add@Prince, Cafe Marco, Dan Ryan’s Chicago Grill, Han Bing Korean Dessert Café , Homie Cookies, LE CAFÉ de Joël Robuchon, niji bistro and Three on Canton) to proudly present a series of Smurfs Delicacy. With the Smurfs’ Fantasy High Tea Set, special beverage, desserts and macaroons, Smurf fans can surely extend their happiness and enjoyment to the senses of taste and sight simultaneously.

6. The Smurfs Summer School

Every Smurf has its own characteristics and talents. Harbour City will open The Smurfs Summer School at the Atrium on Ground Floor of Ocean Terminal and teach kids different skills, including farming, drawing, magic performance, etc. On top of this, kids can get the badge of each skill and attend the graduation ceremony to become one of the Smurfs!

* All proceeds from “We’re All Smurfs” art exhibition will be donated to UNICEF Hong Kong.

Global Highlight – UNICEF x Smurf Figure Global Charity Sale

In celebration of the Hong Kong exhibition in Harbour City, The Smurfs sincerely invite you to spread the love and care to every corner of the world. The Smurfs will work with UNICEF again after their collaboration in 2008. This time the Smurfs will launch the “Yes I Smurf!” UNICEF x Smurf Figure Global Charity Sale in between 13 July and 21 August 2016, the public can pre-order the Figures online with US$60 at http://www.weareallsmurfs.com and the fundraising mechanism will be activated if the number of pre-order Figures reaches 5,000. All proceeds from the sale of the Figures after deducting cost will be donated to UNICEF (Belgium) to help children living in poverty.

Customer Enquiry: (852) 2118 8666
Website: http://www.harbourcity.com.hk

Photo – http://photos.prnasia.com/prnh/20160714/8521604544-a
Photo – http://photos.prnasia.com/prnh/20160714/8521604544-b
Photo – http://photos.prnasia.com/prnh/20160714/8521604544-c
Logo – http://photos.prnasia.com/prnh/20140721/8521404095LOGO

Source: Harbour City

Written by asiafreshnews

July 15, 2016 at 2:21 pm

Posted in Uncategorized