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Celebration for Asia’s Leaders in Customer Service

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SINGAPORE /PRNewswire/ — For the first time in Asia, over 300 representatives from the region’s biggest companies gathered at Customer Experience Management Asia Summit 2015, Singapore to celebrate the most exceptional examples of customer service today. The industries represented at the event included telecoms, financial services, food and beverage, retail and many more.

Thanks to the proliferation of social media, ecommerce and review sharing websites, customers today are no longer satisfied with just average experiences, instead they are looking for companies that not only meet but exceed their expectations.

The awards and winners are as follows:

Best Contact Centre

Winner:                               

DBS Bank Ltd

1st Runner Up:                  

Singapore Telecommunications Limited

2nd Runner Up:                

DHL Express, Bangladesh

Honorary Mention:         

Ooredoo Myanmar Ltd

Best Digital Experience

Winner:                               

DBS Bank (Hong Kong) Limited

1st Runner Up:                  

Manipal Health Enterprises Private Limited

2nd Runner Up:                

Department of Transport, Abu Dhabi

Honorary Mention:         

Maybank

Honorary Mention:         

Singtel

Best Customer Experience Team

Winner:                               

Singtel

1st Runner Up:                  

DHL Express, Bangladesh

2nd Runner Up:                

DBS Bank Ltd

Honorary Mention:         

DHL Express India Pvt Ltd

Best Social Media Strategy

Winner:                               

Bank of Ayudhya Public Company Limited

1st Runner Up:                  

DBS Bank Ltd

2nd Runner Up:                

Manipal Health Enterprises Private Limited

Best Use Of CEM Technology

Winner:                               

DBS Bank Ltd

1st Runner Up:                  

Department of Transport, Abu Dhabi

2nd Runner Up:                

Sensiple

Best Customer Experience Award

Winner:                               

Mumbai International Airport Pvt. Ltd.

1st Runner Up:                  

Globe Telecom

2nd Runner Up:                

Maybank Malaysia

Honorary Mention:         

DHL Express, Bangladesh

Honorary Mention:         

Max Bupa Health Insurance Limited

Honorary Mention:         

MEASAT Broadcast Network Systems

Speaking after receiving the award for Best Customer Experience Team, Michelle Choo, Director of Customer Experience at Singtel said,“Due to our passion, it doesn’t feel as though we’ve worked hard, it comes from the heart.  My whole team persevered regardless of the challenges and this award affirms that our passion andperseverance paid off.”

Winning the top award of the evening, Rekha Nair the Head of Customer Experience at Mumbai International Airport said, “Receiving an award in Singapore, a city known for it’s customer service excellence, is one of the best things that could happen for our team, it’s complete moral boost.”

Speaking of the importance of these awards, Shep Hyken, a world expert in customer experience and one of the presenters of the awards said, “Customer experience is becoming strong in this part of the world and I believe that an awards ceremony like this recognises people for the effort they put forth and for the recipients it validates their efforts and encourages them pursue continuous improvement. Next year we’ll have more people competing, it’ll be even more exciting, more competitive and it will raise the bar for everyone.”

The Customer Experience management Excellence Awards 2015 is produced by IQPC Worldwide.

For more information contact

Dhiraj Bhanushali
Email: enquiry@iqpc.com.sg
Tel: +65 6722 9388
www.customerexperienceasia.com

Source: IQPC Worldwide

Written by asiafreshnews

September 9, 2015 at 5:36 pm

Posted in Uncategorized

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