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Archive for November 6th, 2014

Over 300 Corporate Representatives and Experts Gather in Hong Kong to Explore How Diversity and Inclusion Drives Competitive Advantage

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HONG KONG, Nov. 5, 2014 /PRNewswire/ — On 11 and 12 November in Hong Kong, Community Business, a not-for-profit organisation focusing on corporate responsibility and a thought leader on diversity and inclusion (D&I) in Asia, will bring together over 50 opinion leaders and experts in the D&I field from around the world at its Diversity & Inclusion in Asia 2014 Conference, the 6th time the conference has been held.

With the theme Diversity & Inclusion — Driving Competitive Advantage, the conference will take the discussion of D&I to a new level. Looking beyond the workplace, delegates will explore tangible ways in which D&I drives competitive advantage — unleashing creativity and innovation, tapping new markets, winning new customers and ultimately increasing revenues.

“We have worked hard to help companies understand that embracing diversity and inclusion is critical to being an employer of choice,” said Mrs. Fern Ngai, CEO of Community Business. “But if we are to engage business leaders and make diversity and inclusion core to business strategy, we have to help companies see the link with achieving competitive advantage in the external market place. That’s what this conference is all about.”

For the first time, the Conference has specific tracks for different audiences. The Female Advantage Programme on Day 1 is specially designed for those looking to leverage the competitive advantage that female talent brings to leadership and organizational success in Asia, whilst the Taking the Lead with LGBT Programme on Day 2 is targeted at those passionate about progressing LGBT inclusion in Asia and achieving market differentiation. Besides these two tracks, there are breakout sessions on culture, disability, religion, and generations, as well as a wealth of case studies that will stimulate dialogue and offer practical takeaways for delegates to bring back to their workplaces.

Over 300 business leaders, senior human resources and diversity professionals, corporate and public affairs peers, related consultants and representatives of NGOs from Hong Kong, Australia, Europe North America and other Asian countries have registered to join the engaging conversations with globally renowned thought leaders and opinion makers, including:

Shubha Chacko, Executive Director, Solidarity Foundation, and Director, Aneka
Agnes Chan, Managing Partner, Hong Kong and Macau, EY
Gigi Chao, Executive Director, Cheuk Nang (Holdings) Ltd and an advocate for LGBT rights
Rosalind Chin, Reporter, Bloomberg Television
Susanne Yuk-Ping Choi, Professor of Sociology and Co-director of Gender Research Centre, The Chinese University of Hong Kong
Roy Chua, Associate Professor of Organisational Behaviour & Human Resources, Lee Kong Chian School of Business, Singapore Management University
Tracy Ann Curtis, Founder and Principal Consultant, TAC Global
Annemarie Durban, Group Head, Independent Governance; & Workplace, Standard Chartered Bank
Simon Feeke, Head of Workplace, Stonewall (UK)
Deena Fidas, Director, Workplace Equality Program, Human Rights Campaign Foundation (US)
Mark E Fowler, Managing Director of Programs, Tanenbaum
Avril Henry, Managing Director, Avril Henry Pty Ltd, and author of books”Leadership Revelations II How Australians Lead in Crises” and “Breaking Down Generational Barriers At Work”
Dawn Hough, Director, Pride in Diversity (Australia)
Jane Hyun, Founder & President, Hyun & Associates, and author of books “FLEX” and “Breaking the Bamboo Ceiling”
Ramy Inocencio, Wall Street Journal Deputy Editor, Video, Asia Pacific
Christine Ip, Managing Director, CEO Hong Kong, United Overseas Bank and Advisor, Faith and Global Engagement Program for University of Hong Kong
Mark Kaplan, internationally renowned thought leader and co-author of the highly acclaimed business book, “The Inclusion Dividend: Why Investing in Diversity & Inclusion Pays Off”
Raj Kumar, Vice President of Global Consulting, UCSI Consulting
Shalini Mahtani, MBE, Founder and Board Director, Community Business
Keerthana Mohan, Head of Diversity & Inclusion, Asia Pacific, Google
Shakir Moin, VP & Chief Marketing Officer, Greater China & Korea, Coca-Cola Beverages (Shanghai)
Apurva Purohit, CEO — Radio City 91.1FM and author of “Lady, You’re Not a Man”
Janet Ramey, Vice President, Technical Services, Asia Pacific, Japan and Greater China, Cisco
Su-Mei Thompson, CEO, The Women’s Foundation
Gulnar Vaswani, Principal Consultant, Best Foot Forward International
Nadine Vogel, CEO, Springboard Consulting LLC, and author of “DIVE IN, Springboard into the Profitability, Productivity and Potential of the Special Needs Workforce”
Since its debut in 2005, the Diversity & Inclusion in Asia Conference, organised by Community Business every 2 years, has become the primary forum for discussion on D&I issues as they relate to Asia — with an established reputation for bringing together the most inspirational and informed speakers on the subject and pushing the boundaries of discussion. The platinum sponsors of the Conference this year are Coca-Cola and Standard Chartered Bank, and gold sponsors are Cisco and Google, all of them champion D&I in Asia and are long-term partners of Community Business.

For details about the Diversity & Inclusion in Asia Conference and the speakers, please visit: and

Follow live feeds of the Conference with the hashtag #DIAsia on Twitter.

Media Contact:

Communications Manager, Community Business

About Community Business

Community Business is a not-for-profit organisation whose mission is to lead, inspire and support businesses to improve their positive impact on people and communities. As a thought leader in corporate responsibility in Asia, Community Business conducts research, facilitates events and networks, leads campaigns and provides consultancy and training. Its major areas of focus include: Corporate Responsibility Strategy, Diversity & Inclusion, Work-Life Balance and Community Investment. Founded in 2003 and based in Hong Kong, Community Business works with leading organisations across the Asia region. For more information,

©2014 Community Business Limited. All rights reserved. Reproduction and dissemination of this document (in whole or in part) is not allowed without prior written permission of Community Business Limited and due acknowledgment of authorship. If use of this document (in whole or in part) will generate income for the licensee, prior written permission to that effect must be obtained from Community Business Limited. To obtain permission, write to

Written by asiafreshnews

November 6, 2014 at 4:51 pm

Posted in Uncategorized

Hotelbeds Continues to Accelerate its Development in Asia Pacific

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SINGAPORE, Oct. 30, 2014 /PRNewswire/ —

  • Hotelbeds’ growth confirms the strength of the MEAPAC region as a top global tourist destination.
  • The United Kingdom, South Korea and the United Arab Emirates are the main source markets travelling to Hotelbeds’ largest geographical region.

Hotelbeds, the No.1 Global B2B Bedbank, has reported solid growth in the Middle East, Asia, Australia and the Pacific Islands during ITB Asia, the trade show for the Asian travel industry held in Singapore from 29 – 31 October.

Singapore, together with Dubai, Bangkok, Hong Kong and Kuala Lumpur were announced by Hotelbeds as the most visited destinations within the fast-growing MEAPAC region, confirming the region's position as a top global tourist destination.
Singapore, together with Dubai, Bangkok, Hong Kong and Kuala Lumpur were announced by Hotelbeds as the most visited destinations within the fast-growing MEAPAC region, confirming the region’s position as a top global tourist destination.

According to Hotelbeds’ statistics, thanks to its size, scale and market opportunities, the MEAPAC region is consolidating its position as a top global tourist destination, with visitors travelling mainly from the United Kingdom, South Korea, United Arab Emirates, China and Indonesia. At the same time, the top growing source markets for the region are China, Indonesia and the Philippines.

The development of tailor-made IT solutions and an increasing company presence in local markets have played a key role in the good results achieved during 2014. In addition to this, the signing of new agreements was a key driver of growth for Hotelbeds in the region. In this regard, Hotelbeds has signed 225 new Key Partnerships and Preferential Partnership Agreements (PPA) in 2014 with relevant hotel chains and independent hotels. These include Archipelago International, one of Indonesia’s largest local chains; Far East Hospitality, a key player inSingapore; Jumeirah, Rotana and Kerzner, top chains in the Middle East; and Regal and Dorsett, chains whose core activities take place in Hong Kong.

Urban destinations in the region attract a higher number of visitors each year. This is shown in Hotelbeds’ figures towards the region’s most vibrant cities, which are consolidating as top global tourism and business hubs. As such, Dubai, Singapore, Bangkok, Hong Kong and Kuala Lumpur were the most visited destinations within MEAPAC. In line with this trend, the fastest-growing destinations were also major cities, with Taipei, Seoul andTokyo at the forefront of the ranking.

In the words of Carlos Muñoz, Managing Director, Hotelbeds, “MEAPAC is our largest geographical region, as well as one of our fastest-growing markets both in terms of source markets and destinations. Our investment in human talent and technological innovation are consolidating Hotelbeds’ reputation in this region as the most forward thinking player in travel distribution. Our commitment to constant innovation and localisation, together with the tourism infrastructure improvements made in the region itself during the past few years, will undoubtedly continue to be key drivers for further growth.”

About Hotelbeds

Hotelbeds ( is the No.1 Global B2B Bedbank with an online database of over 60,000 hotels in 180 countries. For the year ended 30 September 2013, Hotelbeds sold 18 million roomnights and outperformed the market with 20% growth in Total Transaction Values (TTV) to EUR1.8 billion.

Hotelbeds was founded in Spain in 2001. In 2007, the company became part of the Accommodation & Destinations Sector of TUI Travel PLC, the international leisure travel company.

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Media contact:                                                            

Andrew Ang
Ruder Finn Asia
Tel. +6563364035

Hotelbeds Communications Department
Marta Lopez de Cervantes
Tel. +34682003585

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Source: Hotelbeds

Written by asiafreshnews

November 6, 2014 at 3:29 pm

Posted in Entertainment, Travel

Asia Landmark LOTTE World Mall Opens in Seoul

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Asia Landmark LOTTE World Mall Opens in Seoul
2014/11/05 12:33

HONG KONG, Nov. 5, 2014 /PRNewswire/ — Benoy, the award-winning firm of Architects, Masterplanners, Interior and Graphic Designers, has celebrated the opening of South Korea’s largest shopping centre, LOTTE World Mall in Seoul this October. Benoy was the Interior Architect for the ground breaking retail scheme and Facade Concept Designer for the adjoining Avenuel department store, the third largest duty free store in the world.

LOTTE World Mall — Credit Benoy

LOTTE World Mall — Credit Benoy

LOTTE World Mall — Credit Benoy
Opening in the thriving capital of South Korea, LOTTE World Mall has been welcomed as a high-profile addition to the commercial property sector. Seamlessly integrated to a high-end department store, entertainment tower and world-class concert hall, the retail development has established a shopping and entertainment destination to elevate Seoul’s exciting megacity of ten million and its booming tourism industry.

“LOTTE World Mall is the most significant development undertaken by Benoy in South Korea,” explained Senior Associate Director, Eduardo Gonzalez. “We approached the scheme not only as a major shopping destination for the country, but as a tourist attraction for Asia.”

Benoy’s Interior Design has captured the significance of the development, introducing innovative and interactive features not yet seen on the same scale in the country. Sculptural GRG ceilings, illuminated timber walls, prominent motif lighting and pocket outdoor gardens have added to the profile of the development as a modern city landmark.

“Given the scale of LOTTE World Mall, the design of the public areas, the areas where people naturally converge, was critical. We featured a number of design elements to ensure that these spaces were memorable and unique. For instance, the main atrium is dressed in a distinctive material, allowing us to create a geometry which would’ve been hard to achieve using traditional methods,” said Rufus Turnbull, Divisional Director.

Benoy’s Interior Design for LOTTE World Mall extended from the basement levels to level four. The top two floors were thematically designed as the concepts Nostalgia Mall and Charlotte Avenue by firms MBC Art Centre and Node respectively.

LOTTE World Mall presents an impressive line-up of features including the country’s largest aquarium with more than 650 species and a 21-screen cinema which includes the world’s biggest screen. Combined, the Avenuel department store, with more brands than any other in the country, and the retail mall have attracted over 970 brands, 20 of which have made their debut in South Korea.

Given Benoy’s appointment and multi-disciplinary scope for the overall scheme, the firm established an on-site team led by Associate Director Heeri Song to oversee the construction and fit out of the development for over 12 months.

Benoy’s first foray into leading retail schemes in the country was with Seoul IFC Mall. Opening in 2012, the development changed the way Korean’s experienced shopping with the design of the three-storey subterranean mall heavily introducing natural light and a sense of space into the retail experience.

“Korea is an expanding market for Benoy and one which our studios in both the East and West have had exposure to. Working alongside LOTTE Corporation on their landmark scheme has allowed Benoy to showcase once again its ingenuity for design in different markets and adaptability to create schemes which resonate with their local audience,” said Craig Menzies, Director.

Project Facts:
Developer: LOTTE Corporation
Masterplanner: Benoy, Kohn Pedersen Fox Associates
Interior Architect: Benoy
Facade Concept Designer (Avenuel Department Store): Benoy
Tower Architect: Kohn Pedersen Fox Associates
Size (Total GFA): 364,000 m2
Size (Retail Mall GFA): 143,000 m2

About Benoy:

Benoy is an international, award-winning firm of Architects, Masterplanners, Interior and Graphic Designers, with studios across Asia, the Middle East and the UK.

Brittany Downes
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Written by asiafreshnews

November 6, 2014 at 3:26 pm

Posted in Uncategorized

Ageas Asia Reports 34% Growth in Its Net Profit

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HONG KONG, Nov. 6, 2014 /PRNewswire/ — Ageas Announces 9 month results 2014 (Note 1) — Asia Financial Highlights

Ageas posts strong third quarter insurance results

Net profit of insurance operations was EUR 579 million
Group inflows (at 100%) up 10% to EUR 19.5 billion, largely driven by Life inflows in Asia and Continental Europe
Group net profit of EUR 282 million
Insurance solvency ratio at 214%; Group solvency ratio at 206%. General Account net cash position at EUR 1.5 billion (vs. EUR 1.9 billion at the end of 2013)
Strong Life profit supported by new business growth

Ageas Asia’s net profit at EUR 135 million vs. EUR 101 million (+34%) of which EUR 27 million originated from its Hong Kong operations
Asia’s inflows at EUR 9.0 billion vs. EUR 7.9 billion (+13%)
Mainland China’s inflows increased 18% to EUR 6.2 billion, with new business premiums up 12% to EUR 3.3 billion.
Thailand’s Life inflows were up 16% to EUR 1.3 billion. Life new business premiums were up 20% to EUR 624 million. Non-Life inflows were up 6% to EUR 170 million across all lines of business.
Malaysia’s life inflows amounted to EUR 412 million. Non-Life premiums were EUR 430 million.
Hong Kong’s inflows increased 3% to EUR 341 million.
India’s inflows were EUR 81 million.
Strong solvency in Asia (including non-consolidated operations) at 265%
Announcing the 9 month results 2014, Gary Crist, Chief Executive Officer of Ageas Asia commented:

“We have solid contributions from all countries within the region. Through the third quarter regional profits are up 34% over 2013 with Mainland China being the main contributor. Profits in life insurance are up 41% year on year and life inflows are up 14% to EUR 8.4 billion, with non-consolidated partnerships taken at 100%. Higher sales primarily originated from Mainland China and Thailand resulting from successful sales campaigns and continued channel development, including a strong increase in the number of agents. Renewal premiums were up significantly (+19%) to EUR 4.1 billion benefiting from strong sales last year and continued good persistency across all entities. Non-life profits are down slightly year on year however both companies continue to show strong underwriting results with combined ratios below 90%.”

Please visit for full details of the press release.

1. All 9 month 2014 data are compared to the 9 month 2013 figures unless otherwise stated.

Written by asiafreshnews

November 6, 2014 at 2:11 pm

Posted in Uncategorized

Kepantasan Luar Biasa, ZOPO ZP999 LION HEART Akan Datang

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SHENZHEN, China, 6 November 2014 /PRNewswire/ — Laporan penyelidikan terkini oleh IDC menunjukkan jualan telefon pintar peringkat global pada suku ketiga tahun ini mencapai 327,600,000 unit, meningkat 25.2 peratus berbanding tempoh yang sama tahun lalu. Hasil daripada keluaran pelbagai telefon mudah alih pintar baharu dan tumpuan pasaran yang lebih luas, telefon mudah alih dari China menjadi terkenal dalam pasaran telefon mudah alih global. Kevin, pengerusi ZOPO, berkata, “Telefon pintar kini bukan sekadar alat komunikasi yang ringkas. Ia umpama teman hidup kami dan pencipta kehidupan yang pintar. Kepantasan luar biasa, 4G ZP999 LION HEART yang akan dikeluarkan tidak lama lagi akan memberikan pengalaman pintar yang berbeza.”

More than Faster, ZOPO ZP999 LION HEART is Coming
More than Faster, ZOPO ZP999 LION HEART is Coming

ZOPO ZP999 mempunyai nama yang hebat – LION HEART. Salah satu ciri paling menyerlah ialah kepantasannya yang luar biasa. Telefon pintar ini menggunakan skrin kaca Gorilla Corelle Amerika HD-Penuh 5.5 inci, disokong oleh CPU MT6595 berfrekuensi 2.0GHZ. Berbanding ZOPO ZP998, ZOPO ZP999 memperlihatkan peningkatan prestasi sebanyak 43 peratus dan 26 peratus pengurangan penggunaan kuasa. Ia mencapai skor yang menakjubkan lebih 44,000 pada AnTuTu. Dilengkapi dengan memori 3GB dengan frekuensi 933MHz, ZP999 memudahkan perniagaan dan hiburan anda dengan simpanan serta pembacaan berkelajuan tinggi.

ZOPO ZP999, pencipta kehidupan yang pintar, bukan sekadar menunjukkan prestasinya yang mantap, malah juga prestasi sangat baik daripada segi pengalaman aplikasi serta kehidupan pintar anda. Kamera belakang adalah 14 megapiksel dengan jenis bertingkat generasi kedua Sony. Apertur F/2.0 yang besar meningkatkan kemasukan cahaya sebanyak 30 peratus. Kamera depan pula adalah 5 megapiksel dengan fungsi keindahan automatik. Butang syot kilat yang eksklusif juga memudahkan penangkapan gambar. 3 GPS, disambungkan dengan GPS Amerika Syarikat, GLONASS Rusia serta BDS China, boleh mendapatkan semuanya dalam masa nyata. Dengan itu, kejituan dapat ditingkatkan sebanyak 168.8 peratus jika dibandingkan dengan ZP998.

Secara umumnya, ZOPO ZP999 mengekalkan penampilan mantap klasik sebelum ini dengan proses salutan dan logam baharu, bagi menunjukkan keindahan semula jadinya. Teknologi penjimatan kuasa super PowerXtend pula boleh menjimatkan sehingga 50 peratus penggunaan kuasa serta memanjangkan hayat bateri. Skrin hebat yang mampu dihidupkan dan dimatikan dengan pintar menjadikan fungsi NFC dan HOTKNOT lebih mudah digunakan dan membolehkan perkongsian kehidupan pintar dilakukan dengan lebih mudah.

Kepantasan luar biasa, ZOPO ZP999 akan datang tidak lama lagi.

Untuk maklumat lanjut, sila layari

Foto –

Source: ZOPO

Written by asiafreshnews

November 6, 2014 at 12:15 pm

Posted in Uncategorized

Lanson Place Signing Management Contract with Shanghai Yongye Group

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HONG KONG, Nov. 5, 2014 /PRNewswire/ — Lanson Place Hospitality Management Limited (“Lanson Place” or the “Company”), a wholly-owned subsidiary of Wing Tai Properties Limited (HKEx stock code: 369), gladly announced today its latest cooperation with Shanghai Yongye Group to manage a Serviced Suites by Lanson Place Project, the Yongye Apartments in Puxi. This denotes the 4th flag in Shanghai under Lanson Place.

The Yongye Apartments are developed by Shanghai Yongye Group. The group is a state-owned enterprise founded in 1994. Its major focus is on property development and public housing property management in Shanghai. Since its establishment, Shanghai Yongye Group has accomplished dozens of projects, including office, serviced apartments, residential apartments and shopping malls. The group is well-known for its signature projects such as Hotel Massenet, Yongye Apartments, Lanson Place Jinlin Tiandi Serviced Residences, Yongye Shopping Mall, etc.

The project is in Huangpu District, adjacent to Madang Road Metro Station. It enjoys proximal access to the widely acclaimed finance and entertainment hubs, Xujiahui and Xintiandi. The Serviced Suites will therefore be an immaculate choice for bustling guests who covet nimbleness in life — quick connection to the business world and entertainment. As a tranquil home strategically tucked amidst the vivacious community, the project will be an exceptional haven where vibrancy and privacy coexist for a cozy stay. Lanson Place and Shanghai Yongye Group endeavour to compose a charming living experience for discerning guests who crave a full package of convenience, comfort, freedom and a vibrant life.

This project offers 186 units of one- to two-bedroom suites. It is targeted to open in the 4th quarter of 2015.

Ms. Hong of Shanghai Yongye Group said: “The cooperation with Lanson Place will spur affirmative growth for both companies. Shanghai Yongye Group has been well recognised by the industry as a steadily thriving company. Our pragmatic approach, integrated with Lanson Place’s expertise, would bring to life an outstanding Serviced Suites.”

Mr. Marc Hediger, Chief Executive Officer of Lanson Place, said: “We are excited to join hands with Shanghai Yongye Group and expand our portfolio in Shanghai, a world-class metropolis. This new project would complement well with the other three in Shanghai under our group, creating a network of synergy. Together with Shanghai Yongye Group’s expertise, and riding on our impeccable services and solid operating experience in Shanghai, we are able to add value for asset owners and enhance the neighbourhood for our customers.”

About Lanson Place Hospitality Management Limited

Lanson Place is a wholly owned subsidiary of Wing Tai Properties Limited, a publicly listed company in Hong Kong (HKEx stock code:369), currently manages nine properties under the Lanson Place brand, comprising high-end serviced apartments and a boutique hotel in Hong Kong, Beijing, Shanghai, Kuala Lumpur and Singapore. A new property, Aroma Garden Serviced Suites by Lanson Place in Shanghai, is scheduled to open at the end of 2014.

Lanson Place properties are generally located in close proximity to the central business district as well as shopping and entertainment precincts. Lanson Place aims to offer attentive and personalized service with the convenience of a luxury hotel and the comfort and privacy of home.

In 2014, the Group introduced the Lanson Place Lifestyle Services to three luxury residential projects in Hong Kong and Shanghai.

The Group will continue to grow the “Lanson Place” brand as a pan-Asian brand and will continue to explore investment and management opportunities mainly in gateway cities in the Asia-Pacific region.

Written by asiafreshnews

November 6, 2014 at 11:31 am

Posted in Uncategorized

DHL Bags Inaugural Global Express Provider of the Year — Industry Choice Award

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— Also voted Global Express Provider of the Year — Customer Choice award for third consecutive year
— Lauded for commitment to customers and sustainability in the region

SINGAPORE, Nov. 5, 2014 /PRNewswire/ — DHL Express, the world’s leading cross-border express services provider, has been awarded the prestigious Global Express Provider of the Year — Customer Choice by Payload Asia magazine for the third year running. DHL also took home the same accolade for the magazine’s inaugural Industry Choice Awards.

The Customer Choice Awards saw customers and readers voting for their top-choice service providers while the winners of the Industry Choice Awards were determined by a senior level panel drawn from across the industry. DHL won on both fronts for its dedication to a customer-centric mindset, operational excellence, continuous innovation, commitment to building a sustainable future, and driving robust business growth in 2013.

“To receive affirmation from both our customers and industry experts is validation of our unwavering efforts for theAsia Pacific markets. In 2013, we achieved strong business growth in this region, generating revenues of EUR4.3 billion, led by an 8.3% increase in total shipments and an 8.8% increase in Time Definite International shipments over 2012. We have also been investing heavily in infrastructure and customer-centric initiatives to enhance our network and improve service quality, all reinforcing our market leadership in Asia Pacific. In fact, our market share in the region now stands at 40%[1],” said Jerry Hsu, CEO, DHL Express Asia Pacific.

The Global Express Provider of the Year winners for both the Customer Choice and Industry Awards are selected based on a set of criteria evaluating strength of customer and business growth, operational performance, development strategy as well as customer and product innovation. DHL’s dual wins signify a clear vote of confidence from the market that it excels in all the requirements customers are looking for in a preferred express provider and trade partner. DHL serves more than 40 countries and territories in the region.

Building network capabilities

A multitude of network enhancements was rolled out in 2013. The first was an introduction of a new wide-bodied freighter flight connecting the growth economies of Taipei, Taiwan; Incheon, Korea; and Nagoya, Japan, offering customers more shipment capacity. A second enhancement saw DHL double the frequency of its wide-bodied freighter connections to Australia from two to four days per week. By optimizing its intercontinental network and routing shipments via Japan, it was able to reinforce its daily US-Australia connection, while at the same time offer additional and strategically timed daily capacity from key North Asian markets into Australia. Lastly, DHL also invested EUR22.5 million to replace its existing fleet with newer and greener vehicles, to boost handling capacity and overall efficiency.

A greater focus on the customer

To deliver a consistent and holistic customer service experience, the DHL Global Contact Centre system was upgraded, ensuring 90% of all customer calls are picked up within 10 seconds. Through new innovative quality monitoring capabilities, service rendered by each call agent can now be evaluated, enabling continuous improvement and sharing of best practices. Results have been encouraging with the DHL Customer Service team bagging a total of 58 awards across Asia Pacific for 2013.

DHL Express’ dedication to its customers is underpinned by its Insanely Customer Centric Culture (ICCC) — a mindset and way of life that all DHL employees, customer-facing or not, are encouraged to embrace. ICCC is DHL’s way of unifying its employees to work as one to put customers at the center of everything they do; by talking to them, listening to and taking action on their feedback, and ultimately making them successful.

Keeping an eye on the environment

Sustainability is an integral component of DHL’s corporate strategy and “Living Responsibility” motto. The DHL GoGreen programs and services have helped DHL customers offset a total of 7.1 million kilograms of carbon emissions in Asia Pacific. Internally, DHL Express improved carbon efficiency in the region by 6%, with a key contributor being China, including the North Asia Hub, whose consolidated efficiency measures saw an improvement of 17% in carbon impact in 2013.

Focusing on its customers, enhancing its network and contributing to a sustainable business environment are all part of DHL’s corporate strategy to achieve its goal of becoming the first choice express logistics provider for customers all around the world.

– End –

DHL — The Logistics company for the world

DHL is the global market leader in the logistics industry and “The Logistics Company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 285,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting environmental protection, disaster management and education.

DHL is part of Deutsche Post DHL. The Group generated revenue of more than 55 billion Euros in 2013.

(L-R): Ramesh Natarajan, DHL Express Singapore courier** and Sean Wall, EVP, Network Operations & Aviation, DHL Asia Pacific at the Payload Asia Awards 2014.
(L-R): Ramesh Natarajan, DHL Express Singapore courier** and Sean Wall, EVP, Network Operations & Aviation, DHL Asia Pacific at the Payload Asia Awards 2014.

** Notes:

Ramesh Natarajan is a DHL Express Singapore courier who exemplifies DHL’s values: Can-do spirit, Speed andPassion.

Ramesh displayed all these traits and more in July 2014 when he helped put out a fire in a private home. He noticed flames coming from an outdoor kitchen along his route and instinctively jumped the fence to help the occupants put out the fire, all while calling out to bystanders to alert the fire department.

DHL Express Singapore is extremely proud of Ramesh’s heroic actions. He was invited to the Payload Asia Awards 2014 to stand alongside Sean Wall, EVP, Network Operations & Aviation, DHL Asia Pacific, to receive the awards.

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Logo –

Source: DHL

Written by asiafreshnews

November 6, 2014 at 10:55 am

Interactive Real-time Teaching of Taiwan Small-School Alliance Took Care of Students’ Needs of Learning in Remote Areas

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TAIPEI, Nov. 5, 2014 /PRNewswire/ — In 2014, Taiwan’s Industrial Development Bureau of Ministry of Economic Affairs launched Taiwan Small-school Alliance interactive real-time teaching through E-learning Industry Cross-Domain Advancement Plan in order to meet the needs of learning in the remote areas of different provinces for shortage of teachers had been a frequently seen situation in those places. The plan successfully integrated the resources of the learning industry, charities and enterprises of real-time broadcast systems, starting the cross-school services and gathering more than 10 schools in 3 provinces to form this alliance. Through network and telecommunication technology, like cloud social network, online conference and real-time broadcast, the common lessons of the alliance not only alleviated teaching burden but also enriched learning contents. In addition, students’ ability of communication and sharing was also developed. While the distinctive lessons between schools were shared, an innovative learning service of cross-domain collaboration also surfaced.

As different schools shared their distinctive classes, like music, bird ecology, English picture books and etc., the students of different places and culture backgrounds were also inspired with a lot of positive stimulation. One of the teachers expressed that these lessons enhanced students’ concentration and improved learning results and his students looked forward to the next round of learning.

The model of the small-school alliance was conducive to learning and encouraged interactions between the students living in different areas. For these reasons, Taiwan’s Industrial Development Bureau plans to invite school overseas to participate the small-school alliance so as to broaden students’ international views and to bring forth culture exchanges between countries. In addition, the international field verification will also contribute to the industry and researches, assisting enterprises to establish new business models, promoting services for global collaborative learning and helping form emerging education industry services.

For more information or international learning collaboration , please click into (primary schools) or contact Tina Shao at +886-2-6631-6736 or

This article is an advertisement of Taiwan Industrial Development Bureau of Ministry of Economic Affairs

Source: Taiwan Industrial Development Bureau of Ministry of Economic Affairs

Written by asiafreshnews

November 6, 2014 at 9:44 am

Posted in Uncategorized