Asia Fresh News

Asia Fresh Stories

Archive for July 10th, 2014

Frost & Sullivan Lauds HireIQ’s Recruitment Tool for Reducing Costs and Improving Customer Experience in Contact Centers

leave a comment »

— HireIQ’s solution aids the recruitment and retention of personnel, speeds up the hiring process, and delivers solid ROI

MOUNTAIN VIEW, California /PRNewswire/ — Based on its recent analysis of the customer contact predictive hiring and performance analytics market, Frost & Sullivan recognizes HireIQ Solutions, Inc. with the 2014 North American Frost & Sullivan Award for Customer Value Leadership. Straddling both workforce optimization in the traditional contact center market and business optimization in the back office, HireIQ’s automated solution addresses organizational pain points in recruitment and hiring.

HireIQ developed its solution by leveraging several years’ worth of performance and customer satisfaction statistics from numerous clients and matching them back to candidates to uncover relevant patterns. However, predictive analytics is just one component demonstrating the innovative nature of the HireIQ solution.

Its other tools include InterviewIQ, a cloud-based virtual interviewing product that enables job candidates to interview from anywhere, at any time of the day, by capturing both written and audio responses from candidates. The LanguageIQ application module assesses specific language fluency, proficiency, and critical-thinking skills in the candidate pool, while the Audiolytics, a proprietary, patent-pending audio analytics application, analyzes recorded voice files for emotional cues to the potential success of a candidate. For instance, if a firm is placing candidates for sales, the application will look for attributes such as energy and enthusiasm. This application then provides the data to the company’s Candidate Optimizer.

The Candidate Optimizer is a predictive analytics application that uses outcomes-based modeling and machine learning to identify applicants who are most likely to succeed. Lastly, the Performance Feedback process provides all recruiting stakeholders with relevant feedback through measurements of key performance metrics such as quality- and cost-of-hire, and time-to-hire, as well as retention statistics.

“HireIQ’s solutions enable contact centers to achieve the twin goals of reducing costs and improving customer experience by streamlining the early stage candidate screening process, cutting recruitment labor costs and time-to-hire, and expanding the pool of qualified candidates,” said Frost & Sullivan Principal Analyst Nancy Jamison. “Furthermore, they enhance the consistency of the screening process, quality-of-hire, agent performance, and retention.”

The “always-on, always-available” nature of the software enables clients to attract passive candidates and those who are typically working during normal business hours. By hiring the best fits, HireIQ’s tools enable companies to improve on measurements such as sales conversion, first-call resolution, and 90-day survival rate across all customer-facing operations, including call center, retail and branch. This, in turn, allows companies to lower costs as well as increase profits and customer satisfaction.

HireIQ’s solution also influences business operations considerably. Often, the agent hiring process is outsourced and during in-house training, there is a disconnect between recruiters and supervisors. HireIQ allows companies to aim for more quality, long-term hires by bringing hiring in-house and automating most of it. Moreover, its ability to share metrics with other groups dovetails nicely with the goal of increasing cross-organizational support so necessary in running a multi-channel customer contact practice.

Additionally, by speeding up the hiring process and giving direct and immediate feedback to candidates, HireIQ improves the hiring company’s brand value among both agents and clients. A thorough assessment of the fit of applicants allows companies to place and train them in the right position, reducing new hire anxiety and increasing the expertise of the entire group.

“Frost & Sullivan believes that HireIQ’s products complement and enhance contact center operations by bringing the tedious, costly, and time-consuming hiring process more in line with existing agent development processes,” noted Jamison. “The end result is not only better operational efficiencies and reduced costs, but better trained and happier agents, which result in a better overall customer service experience.”

Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on investment (ROI) that customers make in its services or products. This award recognizes the company’s leadership in enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.

Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.

About HireIQ Solutions, Inc.

HireIQ revolutionizes talent acquisition for front-line customer service positions such as those in contact centers, retail stores, branch banking, quick-service restaurants, and hospitality by automating the early stage screening process, automatically assessing for critical communication skills, and using outcomes-based data to facilitate continuous performance validation. HireIQ’s solutions enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention through its on-line virtual interviewing software, novel predictive analytics solutions, and structured feedback between recruiting and its stakeholders. HireIQ is a privately held company based in Atlanta, Ga. For further information, please visit www.hireiqinc.com. Follow us on Twitter @HireIQInc.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.

Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

·   The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.

·   The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us:     Start the discussion

Join Us:           Join our community

Subscribe:       Newsletter on “the next big thing”

Register:        Gain access to visionary innovation

Contact:

Mireya Espinoza
P: +1.210.247.3870
F: +1.210.348.1003
E: mireya.espinoza@frost.com

Kevin Hegebarth
E: kevin.hegebarth@hireiqinc.com

Source: Frost & Sullivan

Written by asiafreshnews

July 10, 2014 at 12:20 pm

Neuberger Berman Global Real Estate Securities Group Names Anton Kwang Asia Pacific Portfolio Manager

leave a comment »

NEW YORK and HONG KONG /PRNewswire/ — Neuberger Berman, one of the world’s leading employee-controlled investment managers, today announced the expansion of its global real estate securities group with the appointment of Anton Kwang as a senior portfolio manager for the Asia Pacific region. Mr. Kwang will be based in Hong Kong.

Logo – http://photos.prnewswire.com/prnh/20121010/MM90850LOGO

Neuberger Berman Global Real Estate Securities Group invests primarily in real estate investment trusts (REITs) which can play an important role in creating a well-balanced portfolio as they provide three important benefits: portfolio diversification, stable income, and total return potential.  This new hire increases capabilities in the important and growing Asian real estate market.

Mr. Kwang was previously the lead Asia Pacific portfolio manager for Standard Life Investments’ global real estate funds.  Neuberger Berman manages over $2 billion in real estate securities for institutions and individuals worldwide.

“Anton is a highly skilled investor in the Asia Pacific property markets. He will be an important part of our global real estate securities team and will lead our efforts in the region,” said Steve Shigekawa, senior portfolio manager, and head of the Neuberger Berman Global Real Estate Securities Group.

“As a leading global investor, Neuberger Berman is committed to providing clients with investment solutions spanning the asset class spectrum and Anton’s hire reflects our plans to expand the firm’s real estate offerings worldwide,” said Nick Hoar, Head of Asia Pacific.

Before his work at Standard Life Investments, Mr. Kwang served as senior portfolio manager in Asia for Australian fund manager Perennial Investment Partners. Earlier, he was a director and head of regional property research for ABN Amro Bank, and a research/property analyst at NatWest Securities and UBS Warburg. A native of Hong Kong, Mr. Kwang is a graduate of the University of Hong Kong and is fluent in English and Cantonese.

About Neuberger Berman

Neuberger Berman is a 75-year-old private, independent, employee-controlled investment manager. The firm manages equities, fixed income, private equity and hedge fund portfolios for institutions and advisors worldwide. With offices in 16 countries, Neuberger Berman’s team is approximately 2,000 professionals and the company was named by Pensions & Investments as a 2013 Best Place to Work in Money Management. Tenured, stable and long-term in focus, the firm fosters an investment culture of fundamental research and independent thinking. It manages $247 billion in client assets as of March 31, 2014. For more information, please visit our website atwww.nb.com.

All information is as of March 31, 2014, unless otherwise indicated and is subject to change without notice. Firm data, including employee and assets under management figures, reflects collective data for the various affiliated investment advisers that are subsidiaries of Neuberger Berman Group LLC.  Firm history dates back to the 1939 founding of Neuberger & Berman (the predecessor to Neuberger Berman LLC).

This material has been issued for use by the following entities; in the U.S. and Canada by Neuberger Berman LLC, a U.S. registered investment advisor and broker-dealer and member FINRA/SIPC; in EuropeLatin Americaand the Middle East by Neuberger Berman Europe Limited, which is authorised and regulated by the UK Financial Conduct Authority and is registered in England and WalesLansdowne House, 57 Berkeley Square,London, W1J 6ER, and is also regulated by the Dubai Financial Services Authority as a Representative Office; inAustralia by Neuberger Berman Australia Pty Ltd (ACN 146 033 801, AFS Licence No. 391401), which is licensed and regulated by the Australian Securities and Investments Commission to deal in, and to provide financial product advice for, certain financial products to wholesale clients; in Hong Kong by Neuberger Berman Asia Limited, which is licensed and regulated by the Hong Kong Securities and Futures Commission; in Singapore by Neuberger Berman Singapore Pte. Limited (Company No. 200821844K),which currently carries out the regulated activity of fund management under the Securities and Futures Act (Chapter 289) (“SFA”) and operates as an Exempt Financial Adviser under section 23(1)(d) of the Financial Advisers Act (Chapter 110) (“FAA”) of Singapore. Under the FAA, NB Singapore is exempted from Sections 25, 27 and 36 of the FAA, where its financial advisory service is provided to an accredited or expert investor (as defined in Section 4A of the SFA); in Taiwan to specific professional investors or financial institutions for internal use only by Neuberger Berman Taiwan Limited, which is licensed and regulated by the Financial Services Commission (“FSC”) and  a separate entity and independently operated business, with FSC operating license no.:(102) FSC SICE no.011, and address at: 10F, No. 1, Songzhi Road, Taipei, Telephone number: (02) 87268280; and in Japan and Korea by Neuberger Berman East Asia Limited, which is authorized and regulated by the Financial Services Agency of Japan and the Financial Services Commission of Republic of Korea, respectively (please visit http://www.nb.com/japan/risk_eng.html for additional disclosure items required under the Financial Instruments and Exchange Act of Japan).  Except for the foregoing, this material is not intended for use or distribution within or aimed at the residents of any other country or jurisdiction. This document is not an advertisement and is not intended for public use or additional distribution in the following jurisdictions: BruneiThailandMalaysia and China.

The “Neuberger Berman” name and logo are registered service marks of Neuberger Berman Group LLC.  © 2014 Neuberger Berman  Group LLC. All rights reserved.

Media Contact:
Alex Samuelson, +1-212-476-5392, Alexander.Samuelson@NB.com
AsiaDavid Bloomfield, 852-3664-8838, David.Bloomfield@NB.com
EMEA, Anji Stewart, 44-20-32-14-90-13, Anji.Stewart@NB.com

Source: Neuberger Berman

Written by asiafreshnews

July 10, 2014 at 12:06 pm

Posted in Uncategorized

AGT Communications Group is the Leader of the Russian Communications Market, According to The Holmes Report Global Ranking

leave a comment »

MOSCOW  /PRNewswire/ —

AGT Communications Group was ranked first among the Russian communications agencies, according to the annual global ranking developed by The Holmes Report, becoming one of the Top-60 of the global communications companies.

(Logo: http://photos.prnewswire.com/prnh/20140708/696621 )

The agencies were ranked based on the amount of agency fees throughout 2013. 250 world’s biggest communications agencies took part in the ranking.

Vyacheslav Laschevsky, Chairman of the Board of Directors of the AGT Communications Group, says, “Analyzing The Holmes Report ranking, one can note that growth rate of Russian communications market lags far behind the global rates, though Russian professionals are as good as the international ones in terms of technologies and effectiveness. Development of the Russian communications sector directly depends on the clients’ growing trust, which in its turn, can be boosted by the Russian PR agencies participation in independent rankings, such as The Holmes Report and National Communications Companies Ranking (НР2К).”

The Holmes Report is the leading annual global ranking, showing the real volume of the global communications companies, one of the most reliable and independent field-specific sources about the PR industry (together with rankings by О’Dwyers, PR Week). For more than 15 years, The Holmes Report has been providing PR professionals with the most comprehensive and relevant information and analytical data of the PR communications market.

AGT Communications Group is one of the world’s biggest communications companies, providing services to government authorities, ranking the first in the “Public Awareness Activity” segment (according to the Vedomosti report). AGT Communications network, being a part of the AGT Group, having its offices in the Russian cities ofMoscowSt. PetersburgNizhny Novgorod, Yekaterinburg, Novosibirsk, Rostov-on-Don, Vladivostok, as well as inMinsk (Belarus) and Almaty (Kazakhstan). AGT Communications Group is a member of PROI Worldwide international network of independent PR agencies.

http://www.agt-holding.com

Source: AGT Communications Group

Written by asiafreshnews

July 10, 2014 at 12:00 pm

Posted in Uncategorized

70th Anniversary of the Warsaw Uprising – Press Accreditations

leave a comment »

WARSAW, Poland /PRNewswire/ —

On 1 August 1944Warsaw, the Capital of Poland, saw the beginning of what was to become one of the most important events in the modern history of Poland – the Warsaw Uprising.

All journalists interested in providing media coverage for the anniversary event, which will welcome insurgents, international guests, Polish Government officials and the Mayor of Warsaw, are kindly asked to complete the Accreditation Form available here no later than 11:59pm on Thursday24 July 2014.

The anniversary programme, 30 July – 1 August, which requires standard or POOL accreditations, is availablehere. The Press Centre will operate at pl. Zamkowy in Warsaw from 29 July.

On 1 August 1944, about 25 thousand poorly-armed soldiers of the Polish underground army joined the fight for freedom against the overwhelming German forces. Soon, their numbers grew to some 50 thousand. However, without any help from their allies , as well as facing the distinct advantage held by the Nazi-German troops, and heavy casualties, the Polish command was forced to surrender after 63 days of continued fighting.

Nazi-Germany, on the other hand, threatened by the incoming Eastern Front, threw into combat a number of their finest troops. What this meant in practice was the extermination of the city and its denizens – in an act of genocide. Overall, the Nazis murdered nearly 180 thousand civilians residing in Warsaw.

The Uprising fell through in military terms. Nonetheless, the tradition of our fight for independence has survived the efforts of Soviet propaganda. It was the one to prevail when 25 years ago, in 1989, Poland regained its independence.

CONTACT:

Press Division of the City of Warsaw
e-mail: powstanie@um.warszawa.pl
phone: +48-22-44-33-89

Source: Press Division of City of Warsaw

Written by asiafreshnews

July 10, 2014 at 11:47 am

Posted in Uncategorized

Coherus BioSciences Appoints Dr. V. Bryan Lawlis, Jr. to Board of Directors

leave a comment »

REDWOOD CITY, Calif. /PRNewswire/ — Coherus BioSciences, Inc. (“Coherus”), announced today the appointment of V. Bryan Lawlis, Jr., Ph.D., former President and CEO of Itero Biopharmaceuticals, to its Board of Directors.

“It is a privilege to join this talented Board of Directors, and I am excited about the opportunity to work with the Board and management to make Coherus the leader in the emerging business of biosimilars.” Dr. Lawlis stated. “I look forward to working with Denny and his veteran team of biopharmaceutical industry experts as we strive to bring the highest quality biosimilars to patients worldwide.”

“Bryan is a seasoned executive who brings over 33 years of scientific and technical leadership in the biopharmaceutical process sciences to Coherus,” said Denny Lanfear, President and CEO of Coherus. “As Chairman of our Scientific Advisory Board, Bryan made significant contributions to the advancement of our products with the support of the other distinguished scientists on our SAB. Bryan brings an essential skillset and experience base to our Board of Directors as we prepare for commercialization of our biosimilar therapeutics and scale up operations.”

Dr. Lawlis co-founded and served as President and CEO of Itero Biopharmaceuticals, Inc. from 2006 until it discontinued operations in August 2011. Prior to Itero, he was President and CEO of Aradigm Corporation fromAugust 2004 and served on its Board of Directors from February 2005, continuing in both capacities until August 2006. Dr. Lawlis served as Aradigm Corporation’s President and COO from June 2003 to August 2004.

Dr. Lawlis co-founded Covance Biotechnology Services, a contract biopharmaceutical manufacturing operation, and served as its President and CEO from 1996 to 1999, and Chairman from 1999 to 2001, when it was sold to Diosynth, Inc., a division of Akzo Nobel, NV. From 1981 to 1996, Dr. Lawlis was employed at Genencor, Inc., and Genentech, Inc. His last position at Genentech, Inc. was Vice President of Process Sciences.

Dr. Lawlis holds board memberships on the publicly traded companies of Biomarin Pharmaceutical, Inc., Geron, Inc. and KaloBios, Inc. In addition, Dr. Lawlis serves on the boards of two private companies, Sutro Biopharma, Inc. and Reform, LLC.

Dr. Lawlis holds a B.A. in Microbiology from the University of Texas at Austin and a Ph.D. in Biochemistry fromWashington State University.

Contact – Beth Jimison – bjimison@coherus.com 650.649.3526

About Coherus BioSciences, Inc.

Coherus is a leading biologics platform company focused on delivering high-quality biosimilar therapeutics that will expand patient access to life-changing medications worldwide. Headquartered in the San Francisco Bay Area and founded by a group of biotech pioneers who helped build America’s first generation biotherapeutics industry, Coherus has developed a collaborative business model that leverages a strategic consortium of service providers aligned through ownership and shared incentives. Coherus’ global commercialization partnerships include top-tier biopharma companies in EuropeAsia, and Latin America.

Biosimilars are intended for use in place of existing, branded biologics to treat a range of chronic and often life-threatening diseases, with the potential to reduce costs and expand patient access. For additional information, please visit www.coherus.com.

Source: Coherus BioSciences

Written by asiafreshnews

July 10, 2014 at 10:42 am